Service Desk issues searchable via portal

[Chris Obdam]

I just created a new service desk project, and opened a new ticket. Under IT portal. I answered the ticket in the admin. But when I go back to the portal and search, it doesn't show up? How does that work?

[Cody Stevens]

Hey @Chris Obdam 

You can find your tickets and tickets you are related to by selecting the "Requests" button in the top right hand corner of any screen in the Help Center.

When a ticket is updated, the notifications that are set to send out will only be sent via email. They will not be notified via the portal.

[Chris Obdam]

But what I want is for the tickets to appear in the portal search. Not my only own tickets under Requests.

How can I fix that?

[Cody Stevens]

Sorry for the late response @Chris Obdam

Unfortunately, the search function in JSD only searches for the following.

• Knowledge Base Articles
• Service Desks available to the user
• Forms available to the user

You may be able to find an add on that might extend the functionality but I havent seen any like that on the marketplace.