Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to display help center announcements when users are viewing their request. Currently the announcement only is displayed on the project portal homepage. I would like for the users to se...
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Hello, yesterday when one of the agents wanted to transition the status of one of the company's projects (A transition that activates an automation that generates a ticket in another project and link...
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Hello! Any help is very much appreciated! I'm trying to make several automations for different applications under different request groups that aren't all selected at the same time or can all be sele...
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Hi, In the default notification scheme of my project there is a system notification that sends an email when a issue is created. Is it possible to customize the body of this email? By default th...
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We use Kobotoolbox for datacollection. We want to import the data from Kobotoolbox into a Jira ticket. Does someone has expierence with this?
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Hi, as far as I understand the instructions in this page, it is only possible to use selection lists for the conditions of conditional sections. Instead, I would like to use the content of a hidden...
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1. I would like to have % completion status of child issues in Plan timeline view. 2. Scope Tab is missing in timeline view in Jira Plan
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Hi, I'd be keen to understand if there are any UK based organisations, public sector or private who have implemented a CMDB using the JSM Assets module. This is something my o...
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If I use the restrict requests functionality like on: https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/ Can customers still view ...
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When the body of a comment contains xml code, it is filtered out. when used in the "send email" action. I've created an automation which sends an email notification whenever a comment is added to a ...
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Can we load 8000 cascade value in jsm
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I've begun to use the "Advanced" custom fields of "Message custom field (for view)" (and for edit), but recently I've been trying to add them onto the screens that are used in Transitions, not just t...
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Hello. I want to make an automation that works this way : 1) An issue is transitioned to another status (for example, Waiting for answer). 2) The status attribute of an asset object filled ...
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I have created a "Team managed" type project. I need one of the request types to not be visible in the client portal. In the case of "Team managed" I do not see the permission scheme options that I...
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Hello, I am trying to add service stakeholders to an incident. I have added two service stakeholders to a service. Furthermore, I select the affected service in the incident, but the stakeholder fie...
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Hi, When connecting to the portal https://atbalsts.kultura.lv using FireFox, I get the message "We couldn't load the content in this help center". Login was successful using private window. With EDG...
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I referred the below article and tried with the mentioned script to create table. Article: https://confluence.atlassian.com/jirakb/users-unable-to-create-a-table-within-a-jira-software-description-...
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I have several columns Done Q1 2024, Done Q2 2024, Done Q3 2024, the columns have "Done status". After I place a card in such a column it dissappears, however, when i enter the cards name in the sear...
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I need help regarding Smart checklists now showing on my issue screen when I deep clone it from another project. Both projects use the same Issue schemes, and I made sure Smart Checklist is en...
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Hi @Atlassian Expert I have a question, we found several cases that when the user in our company (using employee email) tries to log in to our Jira Service Management Portal they will be blocke...
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Currently Zendesk does this and it makes it easier for the customer to submit a request without having to answer questions about their device, browser, operating system, etc. Our clients tell u...
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I followed https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-api-integration/ and created a new Jira > Operations > Integration. On the integration settings/det...
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I am trying to create customer detail fields in Jira Service Management (JSM) using the API. I am using the following curl command: curl --request POST \ --url 'https://api.atlassian.com...
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