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Track OUTGOING email that are sent from a Customer Notification?

Ben Lorenzo
Contributor
April 15, 2025

Have you figure out how to track OUTGOING email that are sent from a Customer Notification?

It seems you have been working on this for-ever ?!

 

 

1 answer

0 votes
Nadhila Savira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 16, 2025

Hi Ben,

It's true that we haven't been able to release a feature that exactly tracks outgoing emails from your site/project. However, we've recently started rolling out a fix for JSDCLOUD-2517 Notifications for incoming emails that fail to be processed.

If this is an interesting change for you to keep track of failed outgoing emails, you can find more information here: Receive email notifications for failed email requests.

Please note that this feature is still in progress, and you may need to wait a few more days if you cannot see it on your site yet.

I hope this would help you keep track of what's most important out of your outgoing emails. If you had some time, please do add your comment to the feature request most relevant to your requirement to convey your sentiment to the product team.

Our Implementation of New Features Policy provides insights into our prioritisation process.

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