Community resources
Community resources
Community resources
Jira Service Management
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Hello, we currently have our DEV team using Jira CORE for tracking issues, bug and feature requests. We want to implement Jira service desk to replace our current support requests/issues ...
- Question
- jira
- jira-service-desk
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Bom dia, Existe uma configuração onde a gente consiga deixar o campo "Comentário" obrigatório para avaliações de 1 a 3 estrelas? Obrigada,
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When doing a JQL advanced search we have an issue with like named departments. We want to see everything where Department ~ "Technology" but not see Department ~ "Educational Technology Media Serv...
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You would think this to be simple to adjust the default layout for an issue.. couldn't be farther from the truth... Searched the community without any succes... Set the issue field order from asc t...
2,529 views 6 2 Deleted user July 30, 2019- Question
- jira-service-desk
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So what is the best practice for a Jira Cloud instance. To leave users on the deactivate list or to clean out the users in user management and delete them from our instance? I am unsure how to go abo...
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This used to work until a recent upgrade to the latest versions of Jira Core, Software Service Desk and Confluence. If I search from the Help Center knowledge base search in Service Desk, I can acce...
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We make a monthly payment using our corporate credit card. We are liable to deduct the TDS on the payment amount made to you. Please let us know if you have any PAN (Permanent Account Number) as per ...
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Hi Is there a way for JSD customers to extract their own requests from the portal? Thanks, Cheryl
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Hey :) Currently I'm having an issue with the comment creation via email in the Jira Service Desk. I've configured an email handler, that should only create comments from emails. When I reply t...
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Is there any way for me to show our customers in a easy and practible way how much budged still remains for there current contract? I was thinking of something like a welcome page that is organisati...
- Question
- evaluator-resources
- jira-service-desk
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Hi, Does someone know any idea to embed JSD Widget in angular +2? I'm just able to embed the JSD Widget into index.html page, I think due there is the head tag, or can I do something also on an...
- Question
- jira-service-desk
- jira-software
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Is it possible to auto assign a ticket, or number of tickets, to an agent if, say, one agent has a certain amount and another has less?
- Question
- jira-service-desk
- agent
- issue
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Hello, We send out email notifications when a inquiry is received and for status changes. The email now comes from the admin that originally set up Jira but is no longer with the company. ...
- Question
- jira
- jira-service-desk
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Hola! Estoy buscando un plugin que exporte campos en cascada y todos los campos de un filtro. Estoy utilizando Xporter pero no me funciona porque no me exporta todos los campos de un filtro y...
- Question
- jira-service-desk
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In the JIRA helpdesk want users to be able to categorize incidents by a drop down list of systems or areas, the incident is related to. Then later reports can be generated to show for which of ...
- Question
- jira-service-desk
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...url_setopt($ch, CURLOPT_RETURNTRANSFER, true); curl_setopt($ch, CURLOPT_VERBOSE, 1); curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, 0); curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, 0); curl_setopt($ch, C...
- Question
- api
- issue
- jira
- jira-server
- jira-service-desk
- +4 more tags...
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Hei, Currently have two jira environments. 1.The first one consists of Jira Service Desk that that has Insight - asset management installed. 2.The second environment has both jira software and jira...
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I am trying to setup our Jira service desk portal to accept requests from anyone without the requirement to login. I have set up the Global Jira Customer Permissions to the following: 1. Can custome...
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I am running a tenable.SC instance and was about to connect the JIRA Server (installed: Jira Software 7.13 + Jira Service desk 3.16 + Jira Core 7.13) via Tenable.Jira.PlugIn. Doing so, I am gettin...
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Jira has been recently upgraded from 7.11 to 8.1.0 are we are unable to go to any higher versions than this. Now when trying to do a 'basic' search in 'Search for Issues' and then a field is se...
- Question
- jira
- jira-core
- jira-service-desk
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Hello everyone, I want to migrate my support and maintenance project from Freshdesk to Jira Service Desk for further integration with classic Jira for the development flow, Confluence for Knowledge ...
- Question
- jira-service-desk
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HELLO I would like people in the same tem see each others 's request . I tried to use organisation but it did'nt work well . Any idéas? thank a lot
- Question
- jira-service-desk
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I can't set up Service Desk Automation. I get this error: "Choose a different user so your automation rules will run as intended The selected user has been deleted. You can make an exception to th...
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I am working as a service desk admin, and I would like to automate the process of copying and updating the client comments into internal tickets. Is this possible? If yes could someone help me with t...
- Question
- jira-service-desk
- jira-software
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Hi, I was successfully installed JSD and PostgreSQL on GCP and was given a link to access Jira localhost:8080 as seen on attachment. But it turns out cannot be accessed. I try to use the extern...
- Question
- jira-service-desk
- postgres
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