Community resources
Community resources
Community resources
Jira Service Management
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Hi - is there any way to add a filter to request types i.e. so that internal company users see extra request types that are not available to external company users? Thanks for any sugg...
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We’re pleased to announce that Opsgenie now has an app listed in the Zendesk Marketplace. This app allows users to manually create Opsgenie alerts from Zendesk tickets, right from the Zendesk...
- Article
- opsgenie
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Hi, please, could anyone help me with my problem? I would like to make an automatin which automatically set approval and ansigne it to approval person. But when I choose field Approvers, the err...
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hi, i cannot reply comment from email. is there any way to change this ??
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We want to calculate the sum of SLAs (Sum of goals) of Sub-Task in the parent field. please help
- Question
- jira-service-desk
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How can I produce a report that returns the specific person that approved a request? I must stress that, as the request for approval goes to a group, I don't just want the report to show all potentia...
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Hi Team, We pushed attachments through Rest api but attachments is not visible to customer portal please help us to get the attachments to the customer. Thank you in advance
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Jira Service Desk Customer Portal in the Cloud has a fancy UI style. The style differs from what JSD 4.3.0 Server has dramatically. The questions: - How can it be configured on JSD 4.3.0 Server? ...
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Greeting Folks, I think I know the answer but want to be 100% sure before I make any changes. I have a cloud instance of Jira and Service Desk. My admin added way more agents to SD than...
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Hi, We have added a couple of Properties to our customers, such as Role and Phone number. However, my Jira Service Desk user is unable to view these properties on the user's profile, though I as an ...
- Question
- cloud
- jira-service-desk
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I have an issue, details below, and didn't have any luck getting help here. What are my other options? ISSUE We recently set Jira SD cloud to use our email address, so all emails sent to it gen...
- Question
- jira-service-desk
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The problem When the email comes through google groups into JIRA, the google groups Alias is also being added as a request participant on the jira ticket, such that when the "request created" (among...
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How can the customers able to view the SLA's ?
- Question
- jira-service-desk
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I've built a queue that shows all the activity for a customer in the past week. Is there a way to share that with the customer (short of exporting, printing, etc.)
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Is it possible to have a standard SLA for when a ticket is created until Resolution (i.e. 3 days). Once the ticket is Resolved and then Reopened, could it start a new SLA clock (i.e. 1 day)?
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So this is a weird one, and i am not sure how they are doing this. Problem: When attaching images to an issue *in some way* the images are added to the issue, show up in the attachments field, but d...
- Question
- jira
- jira-service-desk
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Looking to find out what others are using with Jira Service Desk for asset management. I have been looking into the 4 different solutions that integrate with Jira. Insight looks promising but want to...
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...mail chain - essentially change the sort order of the outbound email from asc to desc. I thought to look in the email format for the project: Customer Notification/Public Comment Added - but I d...
- Question
- developer
- jira
- jira-service-desk
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I added a user to Jira and added her to the service desk group. She received the invite, created a password, but it shows that her invitation is still pending. Also, others are not able to assign her...
- Question
- cloud
- jira-service-desk
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We are looking to implement Service Desk after using Jira Software extensively for our development team. We want to collect bugs/suggestions/issues etc in Service desk, and sometimes I know they will...
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Dear all We are implementing our new help desk system using the Jira Service Desk Server version. The thing is that, when we create projects, they are displayed within the user portal as a sing...
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Hi I am having a problemen on JSD . Indeed I created for a person an agent role for a project y and a customer role for the project x. I realize tha t this person currently has two accou...
- Question
- jira-service-desk
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A lot of our customers who want to give their rating track up their old mail but when they click on a star, it gives them this: Additionally, can I possibly give my customers the star ra...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi, we are using JSW 8.0 and JSD 4.0 in Datacenter edition. We have a JSD project and to which every agent is supposed to complete the workflow and at step 6 of 8 workflow steps agent will see...
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We have a requirement where in there is a status which has three transitions from it's previous status, say we have statues "Approve" & "Close" and from Approve to Close there are 3 transitions i...
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