Community resources
Community resources
Jira Service Management
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Hi Team, I have setup the Jira issues calendar in our dashboard. However, I am still confused on the color coding used. Can you provide me the information on what the color codes represent? Below i...
3,205 views 4 1 Deleted user November 15, 2019 -
Hello, I'm begginer and for practicing i make the dragon slayer quest. (Stage8) I tried to make changes in Jira "user directories". Unfortunately i locked myself out of jira and can't log in anymor...
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Dear, I would like to add a a trigger in an automation rule that will execute when a date field is getting close. I have a ticket type with custom date field and I want to be able to execut...
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I want to add a custom email account of yandex server. But i get an error: "Your connection was unsuccessful" With the message from the server: "Read time out" Steps: 1.- I entered ...
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Hi, My question is: How can I force the newly registered customers to verify their e-mail address, before they can start using the Customer Portal? I have one public, SD type project, and I would l...
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Hello, Would like to know if it is at all possible to configure a shared mailbox from Office 365, as the primary mail account for Jira Support Desk. The shared mailbox do not have sign ...
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How to generate QR code where the user can just use his/her phone to scan the QR code. for example, this person has issue with the device, etc copier, then the person can scan the QR code that has be...
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How to activate workflow in tral version Jira SD ? absent button "publish"
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Can any one help me with JQL filter for 50 resolved tickets.
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Hello, I have my service desk connected to Confluence space. My Confluence articles allow me to create documents with macros and links. I decided to use the new header link feature as a way for read...
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There used to be a page on the old community to setup OpsGenie contact information to bypass DND for iOS. https://community.opsgenie.com/t/how-to-bypass-dnd-mode-on-ios-10-for-voice-notifications/31...
- Question
- opsgenie
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Is there any way to integrate the crowd into the jira service desk to manage organizations and consu
I would like to be centralized the registration of all users who will access the atlassian platform, that is, I would like to manage besides my employees, also centralize the data of my clients as or...
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I am looking for information on adding a Customer to JIRA service Desk via REST API. I have found the documentation here: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servi...
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I am testing something out in JIRA. I have an account with my company that I am a site admin for. I made another account which acts as my customer account so that I can see what a customer sees when ...
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When a client or end-user opens a Jira ticket through the Support Desk portal, is there a way to automatically capture and auto-populate their organization name in the ticket?
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How do you configure (or even turn off, or forward to another e-mail) the SD Bulk Filter? All of the e-mails it is catching and preventing from turning into tickets are not actually spam, and it is c...
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Hi, I added the eazyBl add-on onto my JIRA cloud service desk. I am trying out for free. How do I delete it once I am done with it? Thanks.
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We have sequential statuses 1-2-3 and "time to resolution" goals set for each status (goal 1, goal 2, goal 3). For some reason time spent in frame of status 1 goal decreases time available for status...
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Hi everyone, I am trying to add a helpdesk email account hosted in Amazon WorkMail to could use it at my Jira Service Desk to receive Email requests. At the option "Connect a custom email accou...
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We had a portal on service desk to create some request, but soon, those request will be created in another page on a custom site. My issue is some users have the direct link of the portal, so we wan...
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- cloud
- jira-service-desk
- jira-service-desk-cloud
- jql
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Hello! I've seen multiple cases where I'm trying to create filters to hide the closed or resolved issues. However, no matter what combination I create the filter logic with, it always seems to not wo...
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Hello, I'm currently using a free plan next-gen Service Desk project (Key: SVC) with 3 other users for incoming support questions. Some of these questions require an escalation to our engineering te...
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Can portal customers add other customers to that list of portal customers for that specific project?
One of my agents added a customer to portal customers for one of his projects. All of a sudden he noticed 25 other portal customers show up on his list of customers for his project. Is it possible if...
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Hi, Does Atlassian have a development environment, a platform where I can make it like the JIRA cloud that I have so that I can test things out. So i want to take everything in my current JIRA cloud...
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The value of the priority field is set automatically when a ticket is created. There are four values in the priority field and when I go to change the value no other option appears to change the valu...
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