Where, in the new UI, is the equivalent of View customer request

[Lee Hinde]

In the old ticket view there was a link on the right sidebar to "View customer request". I have to keep switching to the 'old view' to get to this link because I haven't found it in the new UI.

[Petter Gonçalves · Accepted solution]

Hello @Lee Hinde

Thank you for reaching out.

Indeed, the New issue view of Jira does not have the Service Desk request panel with the link you mentioned, however, you can see the link View request in portal at the description of the issue in the new view:

That link should point you to the same portal page as the previous "View customer request" link.

If you cannot see that link, please make sure your issue is properly configured with a valid request type, since it is required to access the issue using the portal. You can see this field in the right menu of the new issue view:

Let us know if you have any questions.