Community resources
Community resources
Community resources
Jira Service Management
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We're trying to use a single choice list to help the customer choose a specific item but in the SD we use the Cascade list to filter/queue. Any way to do this with Scriptrunner or Automation for Jira...
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Hi all I see that the only way to add a mail server is through (Secure) POP or IMAP. The issue is that this uses legacy authentication, which will be deprecated in October by Microsoft (htt...
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Dears, Is Adaptavist ScriptRunner for JIRA 5.6.12 is compatible or not with JIRA Service Desk 3.14.0 Thanks in advance.
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Hi, I'm a total newbie to JIRA Service Desk Cloud. I've been using the trial JIRA Service Desk account(cloud) and exploring all the features, its been a great experience all the while. The problem ...
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We want to move Jira Service desk database from onpremise to cloud. Any tips for the easiest way? Thanks in advance.
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Hi, when jira ticket is shared from customer portal to other organization, tickets are coming under the mail queue and users are not receiving the mail notification. Why is this happening. ...
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Earlier using Git marco in Confluence, we were able to link Git repository. Now it is not working.
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Hi, We are using Jira Service Desk Cloud. We have multiple organizations defined. We also have one common support user that is part of every organization. This allows the support s...
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What is the best sequence of steps one can take to migrate from Zendesk to JSD on a high level.
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created a new service desk project and added some agents and assign them a service desk role I am getting this error when assign the ticket to some agent but the majority of agents are fine. ...
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Looking for a best practice on mapping one new employee on-boarding request to multiple associated access requests to multiple systems. Is this best done with a separate field that can he...
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I am testing Jira Service desk in Cloud and currently, there are three projects. I want to see all the documents that are shared under issues /conversations or shared separately.
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The following is an email that gets sent by Automation for Jira This is an automated reminder from XXXXX. There is an issue with the XX you sent it. This has been outstanding for 3 da...
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Hi, We use Automation for Jira to create subtasks from the main task in Jira Service Desk. In the main task we use Proforma Form. How to create a rule to copy Form from main task when creating ...
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I've noticed a bit of an issue lately, where tickets that our helpdesk isn't able to resolve are being escalated to other projects. Before and after being moved, these problem tickets are in pending ...
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Hi everyone I need your help with next. I wanna allow to my customers share issues with other users (e-mail address, name or organization), but i need that those users can not create issues. How can...
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Hi All, I am new to all things Jira Service Desk (and Atlassian, or that matter) and have been asked to investigate what some potential pros and cons might be about moving from our self-hosted servi...
- Question
- jira-service-desk
- jira
- jira-service-desk-cloud
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Hi all, Was wondering if anyone could help me, I have already placed a ticket with Jira but their response times can be slow at times. I was wondering if I could create a queue ...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk-cloud
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I want to track how long different requests take. What I'm after is a quick script that will add up the total "In Progress" time for a request (lets say a request has been "In Progress" three times, ...
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Hi all, I have a button on the Help Desk that I can't seem to find a way to change. The person who made this button is currently not in the team anymore. When you click the ticket it goes to anoth...
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I have to leave the list of issues screen and enter another time to Issues navigator How can I configure the refresh time for Issues navigator?
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In a recent update of Jira Service Desk my request forms has been modified to show the field help undernieth the fields instead of to the right of them as it was previously. Can I config...
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Hello The first login on ServiceDesk at every morning is very slow. It takes up to one minute until I am logged in. Besides that, every login is very fast. The problem also appears after about an...
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I know for Jira software you have to install and pay for add-on tools but looks like automations are free in Jira Service Desk, can anyone confirm that for me please? Thanks, John.
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Currently I have a filter to import into excel which includes various fields. As part of this I would like to be able to also import the last comment made on the ticket. How can I do this?
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