Is there a way to create a Jira Service Desk project with sample data in Cloud?

[Rob Horan]

I need to do a JSD demo and I need sample data to work from.  Whats the fastest way to make this happen?

[Angélica Luz]

Hello Rob,

Thank you for reaching out to Community!

Since the new Jira experience was released in 2017, the ability to create projects with sample data was removed. 

There is a feature suggesting the implementation of sample projects:

• The NEW JIRA Experience does not have support for sample projects

Currently, it's possible to create boards with sample data only. 

If you want only tickets to work on a Service Desk project to test, then you can create this Sample board and bulk move the tickets to a Service Desk project but note that you will have to manually add the request type to each ticket after moving them, so it will be visible in the customer portal. 

To create a sample board, click on the Search box > Boards > Create board.

Regards,
Angélica

[Rob Horan]

Thanks, but I need to set up a sample service desk for a demonstration with request groups, types, queues, SLAs, reports, etc, and i need it fast. 

What you're suggesting will not address most of the needs I have, only a few issues, which will not have the critical info about request types, customers, participants, etc, and I need all of that to move forward.

Its unfortunate because I'm going to have to move forward using Server, which does not match the UI of Cloud.

[Angélica Luz]

When creating a brand new Jira Service Desk site and on the onboarding page it's selected that you never used Jira before, it usually creates a Demo project where it contains sample data for reports, for example. 

This project is not available to create after that.

If you don't want to create a brand new Jira site for testing, you can check our product demo:

• https://www.atlassian.com/software/jira/service-desk/demo-on-demand

[Rob Horan]

Thanks, but I need to perform a demonstration.  I'll find a solution.

[Darren McGee]

Hi Rob,

Did you ever find a way?  I need the same thing.  I need a JSD populated with sample data to run some tests.

Can you post the solution here?

Thanks!

[Rob Horan]

Hi Darren,

No, sorry, no solution.  The only option was to create an environment from the bottom up.

[Darren McGee]

Thanks for the reply Rob.  It's the answer I figured I'd get after doing some research myself.  Quite disappointing for us cloud users.  Hope your demo went well.