Community resources
Community resources
Community resources
Jira Service Management
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Is this normal? We have an email group setup which includes the JIRA email address to create tickets. Whenever an email is sent with this group CCd a ticket is created. Now when we email external use...
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If it is not possible to disable, is there an audit trail that shows who is logged in as the user at the time of this user's action?
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We will be rolling out Jira Service Desk in June and generally like the new issue view. However, the Create Sub Task action button on the new issue view only prompts the agent for a summary. We need ...
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We are using organization to ensure that some users can see all issues in a service desk as members of the organization and some users can only see issues they submit. I am currently adding the...
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This may be a simple answer but every time I try to make a API alert call i get the following error(below). Im pretty sure the JSON syntax is correct as I run it on JSONLint.com and see no errors &n...
1,806 views 2 1 Deleted user February 20, 2020- Question
- opsgenie
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I have two situations in Service Desk to solve: 1. One person create a issue in portal service desk. This issue would be saw for a group of persons. when this issue is closed, all team can v...
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Hola, estoy tratando de hacer un filtro sobre un tipo de solicitud personalizado pero aparece el siguiente mensaje: "El campo 'Customer Request Type'no existe o no tiene permiso para verlo." ¿Algun...
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I have a "stale" queue in which tickets within: status != Resolved AND updated <= -72h fall into but I want to write the JQL to say that but <= -48h during the weekdays and <= -7...
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We created a Helpdesk as a test. This helpdesk has a certain landing page (it's in Dutch): Then, we connected a knowledge base to this helpdesk so it would show suggested articles. This automati...
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I need to create the following configuration - projects and tasks with no SLA, but I need sub-tasks (in two types) with SLA. How can you achieve this effect?
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On some situations we need to have two or more security levels on a single project and that means that the issues are limited to a small group of users that can see them. The situation is a little bi...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi, What is the best way (addon?) to attach the actual file in a Customer Notification from Jira Service Desk Cloud? BR Catrine
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Good morning guys, I have a problem with the jira service desk that when creating issues the sla clock is not showing, being necessary the manual action of going to the project settings and having th...
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Hi, Thank you for your time. Please can anyone advise JIRA Service Desk integrates with Azure Devops Services (not Azure Devops Server). I would like to see if JIRA is the product for ...
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Hello, I'm looking for a chart that corresponds to the gadget rolling window monthly. Is there any possibilities? Thanks
- Question
- jira-service-desk
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Hi, I have created a custom field using 'Message Custom Field (for edit)' type but for some reason it does not appear when creating a new issue: My new custom field: Scre...
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Hello Our company is currently demo'ing Jira so please accept my apologies if there is a very obvious answer to my question! Basically, we have an IT department which is comprised o...
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Hello, I get this eror in the menu INSIGHT > Configure > Import/Export when I clik on FILENAME. "The Jira server was contacted but has returned an error response. We are unsure of the result ...
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Hello We're going through some integration Jira + our other resourses (via Jira's API) and now we are looking for documentation on all posssible jira field types both custom and system Like, ...
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Hi again Atlassian :) Is it possible to find any customer documentation/manual for creating tickets and everything that is customer-related? Best regards, Rojan Koc
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Hi, Currently, In the Service Desk Issue View Screen, the Decline button is being displayed in More dropdown. Is it possible to make it more visible like Approve button? Also, Is it possible t...
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Hello, I did try the new Issue view and I found a problem, I can not see the issues linked to a ticket. Do you know how to make them visible ? Thanks ! Stephane
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Hi, When I resolve issue, to customer send notification and with sender email address added user display name who triggered event. In server instance, notifications send without user display name. ...
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Hi Atlassian, Is there any chance to find a user guide in PDF format for the latest service desk version?
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Running a team of multiple agents, some are bound to be sick or on annual leave. When a customer responds to a support ticket, that ticket transitions to Waiting for Support and the Assignee fi...
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