Community resources
Community resources
Community resources
Jira Service Management
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Hello. Is there a way to create unique request types for ad-hoc tasks that are identified through more generalized requests, that are not presented in the portal, but may be created as needed and the...
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Using powershell to create an alert in OpsGenie via the API, and I keep getting "The remote server returned an error: (422) Unprocessable Entity" This only happens when I attempt to use the tags o...
- Question
- opsgenie
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In our Service Desk we have a list of "Services" which is about 40 values. We need to be able to select multiple values. Currently we are using a custom checkbox field...which is quite tedious...
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Currently I have created a service desk project to support IT Services, and I want to creat an other service desk project to support services from other area in my company, the las one only need mana...
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Right now, I'm receiving the email address from the reporter via a 3rd party tool in a custom field. I only have the email and the reporter is already created. I'm trying to do it via Automation fo...
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I'd like to run a search that shows me issues where the reporter and the assignee are the same person and I can't figure out how to do it.
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How can we create a jira service ticket through a call?? Could you please help us
- Question
- jira-service-desk
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Hi all! I'd love to give customers the ability to close their own Tickets when they are happy with our response. Is there a standard setting to allow this OR does it involved a crazy complicated wor...
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Why can't I update Organization in bulk with Server version? It appears this functionality was added to Cloud version four years ago... https://confluence.atlassian.com/servicedeskcloud/blog/2016/11/...
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I'm trying to find out if its possible to do the following: I have 1 Project lets call it SD and multiple client that I provide support to, would it be possible to have all my clients in the same Pr...
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In trying to work around a Service Desk Automation issue, I was trying to use Automation for Jira to transition on an SLA violation. However, I am observing a few things I would not expect : 1) I pi...
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I have a simple automation in place that triggers when a particular SLA expires. It is meant to transition an issue to Completed and send an e-mail to the issue's originator. The log shows a rather u...
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Hey, Is there the opportunity to hide an request form on JSD for specific customers oder organizations? For Example I have User A and B. User A can only see this two request f...
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I get CORS error every time hitting the service desk API Here is the error Access to XMLHttpRequest at 'https://blindsidesports.atlassian.net/rest/servicedeskapi/request' from origin 'https://mydom...
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I am currently creating a new workflow and have created a user-defined field for it. This is based on the user selection template (single user). If I now include it in the mask, as an administrator I...
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Hi, anyone who can advise me how to export a persionalized queue in the service desk? I found information that the queue should have "three dots" before the que, but i don't. However, I have admini...
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Hi all, We have some really good Auto rules in our Jira - for example a case being set to Closed after been resolved etc. The issue I have is - the person who designed the automation Rules is no lo...
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I am trying to create a request in service desk which requires the requester's manager approval. Here, the requester has to type his/her manager's name every-time a new request is created. Once this ...
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Hello. Yesterday we encountered the following problem: Jira Service Desk became unavailable by URL. The problem was solved by restarting the jira service. We analyzed the logs and found the follow...
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Hi, whenever a customer creates a service desk request they get the following mail content: "sd.notification.default.rule.content.approval.required.v2" I figuered out that this was set within the ...
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Hi, Quick question: Do the customer need a Jira product licensens to be available to create tickets/issues when using the Mail Handler (mailing the external mailbox instead of directly to Jira)?&nb...
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I want to integrate Jira service desk into my website using REST APIs. Can I be able to create a customer portal where the customer can see the requests raised by him/her? and can Add or delete requ...
- Question
- jira-service-desk
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planning to buy license for service desk already have license for jira software for few users .
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I want install and configure SAML Single Sign-On plugin version 2.6.2 for Jira service desk and it is a intranet application. So I downloaded the Jar file seprately from https://marketplac...
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Hi Is it possible to put a backgroumnd color for different sections
- Question
- confluence
- image
- jira-service-desk-server
- section
- server
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