Community resources
Community resources
Community resources
Jira Service Management
-
A lot of work went into building out our epics and now with the new boards, each ticket's association to an epic is getting wiped. This is creating a tremendous amount of administrative, no val...
-
We want to add custom Predefined Series based on Custom Field? We want to show list of Issues submitted by Organization.
-
I am trying to create a form for some of our users to submit issues with. When looking for help, I am seeing a lot of documentation telling me to go to Project Settings -> Request Types (t. ...
-
The only request type I can choose for my email requests in "Bug" but I want to use the less specific "General" request type and then assign it down to something more specific from there.
-
The easiest method I could see this working, and still using the Service Desk portal, is to give the supervisor the ability to assign the reporter and watchers. However, I only seem to be able to see...
-
On my service desk I have given access to internal collaborators with a Jira Software license so that they contribute to solve the problem to the client. However, I do not want them to be visible to...
-
We're having a ton of trouble with JSD and Office 365 / OWA / Outlook. Many of our customer's responses are not reaching the Service Desk. This is killing us, and Microsoft has acknowledged there's a...
-
We have the same issue on our cloud, however we are not using the 'Free' plan, we migrated to a Jira Service Desk - Standard Plan. Any service desks create (even if set to 'private' at creation tim...
- Question
- jira-service-desk
-
Hi, I am looking for suggestions on customizing the look and feel of Jira Service Desk Customer portal of the cloud version. I would want to have control over the rendering of the page by us...
-
Hi, I have scenario, but not sure how to fit it best way in JSD. Scenario: Agents sends issue for approval to customers and would like customers to approve or decline issue. But there is some req...
-
Hi, I manage jira service desk but lately some of the users have started receiving POST - https://<BASE_URL>/rest/servicedesk/1/customer/models return 500 error while accessing some of th...
-
Hi all, As I am new to JSD and currently working with a demo version, I have a question regarding custom fields. I created a new custom fields called labels, to integrate into the raise a request...
-
Hello, How do I restore an organisation under Customers that I have deleted in error from another project. As a result the customer can log into the customer portal, but they are unable to ra...
-
I urgently need to understand the 'Customers' set up for Jira Service desks Our organisation (CQC) has a service desk customer portals at the URL : https://cqcwebdev.atlassian.net/servicedesk/custom...
-
Is it possible to ask users to confirm the information they have entered into specific ticket fields? We have a new starters form and have found that when requests are been submitted there have be...
-
Hi all, we are searching for a way of purging Confluence pages given certain parameters. The current scenario is: We have a very old confluence instance and we would like to purge all versions...
-
Hello, I used to have Jira with an HTTPS proxy and Confluence with HTTP. I have updated both services to the latest version and changed the proxy for a nginx in HTTPS. I had a problem with certifica...
-
I'm just able to embed the JSD Widget into index.html page, But when i am trying to embed same in component it's not supporting. Can you please suggest the changes which i need to apply t...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
-
I have a problem with Automation in Jira Service Desk. A customer added several comments on an issue that is reported by himself. And JSD have a automation rule with transition on com...
-
Hi there, We are having an issue where one of our clients is logging support tickets, but we are not getting any of their replies in the ticket(s). It is weird cause they are able to send us an emai...
-
How do I copy multiple users when I am creating a new ticket. I know I can 'share' with other users once a ticket is created. But I want to do that when I am creating a new ticket, is that possible?
-
please delete this question
-
In the New Issue View, when using Automation for JIRA, the manual triggers that is created are not showing up. But they do show up when you use the old view. Is this a known issue? Old view does sho...
-
Hello. Jira Service Desk is great, but is totally focused on the Service Desk Team. As a Project Leader, I feel very happy about all the tools we have (queues, filters, JSD) to manage t...
-
The new Jira view complicates our work and on big workload periods it could make many difficulties with the way we create issues and work. We have inserted a lot of sections in order to meliorate the...
- Question
- issue-view
- jira-service-desk
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 39 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 16 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |