Jira Service Management

Hello i'd like to know if it is possible to modelize this issue hierarchy in JIRA Service desk or Software ?  Is it possible to create an Initiative (Test Scenario) in which i will create Epics...

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• cloud
• jira-service-desk
• jira-software

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• cloud
• jira-service-desk

Hello, We are evaluating to use jira as a central Service-Management-Tool and wondering, whether there is a mobile app for jira service desk. to give some background, due to our data security polic...

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• compare
• jira-service-desk
• jira-service-desk-server
• mobile
• server

how to create a Benchmarking Device Inventory?

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• jira-service-desk

Does the Jira + Service Desk LDAP integration support creating/managing customers on LDAP? We're trying to integrate user authentication for many separate services (Blesta, InvoiceNinja, Confluence+...

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• customer
• jira-service-desk
• ldap

We have some custom status' in our workflow, how do you set it to auto send an email as it does for the default status like Resolve this issue or Cancel request?

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• cloud
• jira-service-desk

I am trying to publish an automation where a release version is created on sprint start however whenever I click publish I just get a spinning wheel and no error is returned.  In the dev tools h...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Eventually customized SLA stopped to appear at Ticket screen. At XML view, the value is empty: <customfield id="customfield_10420" key="com.atlassian.servicedesk:sd-sla-field"><cu...

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• jira-service-desk
• jira-service-desk-server
• server
• sla

I have a manager who assigns some tickets by looking at his project's All Open or Unassigned queue.  He is able to select an Assignee without leaving the queue but if the Component or Location n...

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• cloud
• jira-service-desk

Is it possible to display the results of the Customer Satisfaction Survey in a dashboard?

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• cloud
• jira-service-desk

I am trying to create a custom email address in our service desk. I want to use our existing support email address and it is a Microsoft address. I put in the address and password but get the followi...

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• cloud
• customer
• email
• jira-service-desk

I want to be able to use the Time Tracking report but I need to be able to include Assignee and Label to the report so I can track and manipulate the report based on who is doing the work and the buc...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

For some reason, both my customers list as well as customer permission page is not loading for any service desk projects that i create.

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• cloud
• jira-service-desk

I was wondering if service desk comes with confluence and jira software.

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• cloud
• jira-service-desk

Hi. I'm trying to create issue from groovy w/ mandatory Insight object field:   def cat = objectFacade.findObjectBeans(1,query, false, '', 0, 0)[0] def srv = objectFacade.findObjectBeans(2,qu...

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• api
• custom-field
• insight
• issue
• jira-service-desk
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Hello, Hoping someone will be able assist with this ask. I have successfully setup SSO for our ADFS (on prem not cloud). During testing, the values are passed and saml stack tracer shows all is good...

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• cloud
• jira-service-desk

I've just created a new project and am using the demo desk to trial this product. I can't add people to the team (only me on there atm, so should be able to add a couple more). I get the something we...

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• cloud
• jira-service-desk

Hi there, I am struggling to add dynamic fields to a request type. So, I have created the new fields, but I want to add an extra step when the user answers "yes" But, the dynamic fields section is...

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• cloud
• jira-service-desk

I wanted to add the approve / decline buttons in Classic Service Desk Project notifications. This option doesnt seem to be available by default, is there any other mechanism to achieve it?  

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• cloud
• jira-service-desk

Is there any possibility to programmatically login to the customer service portal with a registered customer credential. We want to give our customers the possibility to directly open the service por...

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• cloud
• jira-service-desk

Hello to You all! Can someone give me a help hand with attachment case? We are using Jira ServiceDesk Server. When we add an attachment to the public comment, a receiver gets an e-mail with link to...

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• attachment
• jira-service-desk

Hi, I'm configuring a Jira Service Desk right now and i'm looking for a way of identifying the customer's company by his email address or anything else, the scenario:   The customers will ris...

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• jira-service-desk
• jira-service-desk-server
• server

Hi Please let me know, how can i export JSD customers of a particular project but not all. And one of our clients asking to do this monthly once. Is it possible to automate this?  We are using...

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• cloud
• export
• jira-cloud
• jira-service-desk
• user

Hi, I am running a Jira Software (version 8.6.0). I want to try the Jira Service Desk integration (version (4.6.0). I created a sample Basic Service Desk project. I am facing a blank Page for cust...

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• jira-service-desk
• jira-service-desk-server
• server

Good day! Tell me how to make sure that a certain request field is not displayed to the task author when creating, but is displayed in the already created application? (I mean the display on the cli...

• Question
• jira-service-desk
• jira-service-desk-server
• server