Community resources
Community resources
Community resources
Jira Service Management
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How do we add participants automatically when issue is created. The option is not there when setting up automated rules? There are plug ins but you have to pay for those. Thanks Cih...
- Question
- cloud
- jira-service-desk
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We want to have custom Service Desk notifications where we do not want all our users to delete issues, when we remove that notification keeps appearing in our queues on the Service Desk Project "The...
491 views 3 1 Deleted user March 17, 2020 -
Hi, A manager recommends that we change the wording on the issue management screen. I can't find the field or form that I need to modify this text or even remove the option completely .&nbs...
- Question
- jira-service-desk
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we are considering adding Jira Cloud Service Desk to the Atlassian products we already use. but have questions to answer for due diligence: 1) does Jira Cloud support Single Sign On? Is there ...
- Question
- cloud
- jira-core
- jira-core-cloud
- jira-service-desk
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Is there a way to set up alerts for ticket items that have been sitting in the queue for a certain amount of time? For example, a ticket has been sitting for 60 minutes and has not gotten a res...
- Question
- cloud
- jira-service-desk
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I have project A (Service desk) that creates an issue then links that issue to project B (Software) effectively creating a linked issue on project B. When project B's status is transitioned to Close...
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Hi, We're a consulting company with 180+ consultants/developers using Jira SW for most of our customers (+600 users). They each have +1 projects where they report change requests, service requests a...
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In preparation for the changes in the JSD automation, my organisation would like to know when it will be rolled out. The changes will impact us and ability to continue using JSD as we are, due to cr...
- Question
- cloud
- jira-service-desk
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Hi Atlassian, I am configuring email requests for our servicedesk. I have created an emailaddress for that and a password that doesn't expire. I can login and then have to choose between request typ...
- Question
- jira-service-desk
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How do we configure sorting my tickets in order in help center requests screen portal? Thanks Naveen
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Hi There, I'm wondering if some JIRA SD guru can help me out here. We are finding that when a customer emails in to update an existing JIRA call reference, its adding the whole email chain each time...
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Hello, We are using JIRA for Slack and I'm wondering how this tool can be integrated with Jira ServiceDesk. We use the ServiceDesk for IT Support and I want to know if ServiceDesk features are cove...
373 views 1 0 Deleted user March 17, 2020- Question
- cloud
- jira-service-desk
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Hello. I have setup service desk but i have one issue. When a client sends a ticket and has copied in the other members of their team, the we reply or comment i send back does not go to all the...
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We have two fields "Time of first response" and "Time to response" to track our SLA's. We recently migrated an issue to a new request type and changes the status of it. Unfortunately, this caused th...
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I have configured Jiras Service Desk (Cloud), and of the three Request Types, one is Request a Change, and I need to create a report of all the requests raised over a period with their current status...
- Question
- cloud
- jira-service-desk
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Hello Team, I am currently looking for a way to categorize the different request types that are coming in to my service desk queue. currently using the "Component" field as a category an I w...
- Question
- cloud
- jira-service-desk
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Hi! Here in MadeiraMadeira we have an issue that we don't know if it's possible to make it happen or not. We have a lot of rules, created on the Automation, but we don't know if we can make then se...
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Good afternoon all, What we’re trying to do: Automatically alert/notify/email or reassign tickets to backups and escalations after 1 and 2 days of inactivity, respectively. Why we’re unable to do i...
- Question
- cloud
- jira-service-desk
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Is it possible to have pre-populated URL links on request forms linking customers to confluence KB? My use case involves creating a request form that has a url link that would direct customers to a ...
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When our development team determines a JSD tickets is a product defect, they will open a Bug in Jira Software. Is there a way to ensure that attachments from the JSD ticket are trasnferred or c...
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We use service desk to manage customer reported issues. When a customer reports an issue, I want to default the Organization field to match the organization associated with the customer's login...
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I am using Excel Plug-in from Microsoft Marketplace, in the list of available fields, I selected Linked Issues, it gives me the Issue Key but not the type of dependencies like Blocked By, Implemented...
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The field is being filled in how do I configure it?
- Question
- cloud
- jira-service-desk
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My server restarted last night and now jira wont start. I dont want to have to restore from backup, as i dont know even if that will solve the problem. The error is "we couldn't start the following p...
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hi. How create a confluence report of some users activity statistic , for period 1- 6 month. in table form, not a list . and with...
- Question
- jira-service-desk
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