Community resources
Community resources
Community resources
Jira Service Management
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I have a task that sets the default story Description and creates several subtasks when an issue is created. It's working great for the most part. However, when a user CLONES an issue and mistakenly ...
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I have a query to show only parent and subtasks for a subset of tasks. It has been working great. However, when I closed a parent task today, the parent task is removed from the gantt but all the sub...
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I'm running Jira 8.6.1 Jira sometimes gets pretty sluggish and the log analyzer gave me "Jira server throws OutOfMemoryError: unable to create new native thread" and pointed to https://confluen...
- Question
- jira-service-desk
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Using Jira Service Desk / BigPicture Gantt chart. There is a little hand showing on the task list but I can't find anything in the help documentation that tells me what it indicates. I've highlighted...
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I'm working with my office's administrative team to revamp the create screen for a request type they have in their Service Desk project. However, their request for the renewed intake form is p...
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I want to create a knowledge base (sitting in Confluence) linked to a Jira Service Desk so that the 300 Jira users in the organisation can see it but only 10 can create and add articles. Do I have to...
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Hi, I would like to know if there is a away to setup an automation rule to link opened tickets with the same reporter. The key is to link only opened tickets so that when suppor...
- Question
- cloud
- jira-service-desk
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...t; <version>${amps.version}</version> <extensions>true</extensions> <configuration> <applications&g...
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Bonjour, Je souhaite exporter un certain nombre de problèmes sur excel/Gsheet (peu importe) depuis jira service desk. Quand j'exporte les problèmes, toutes les catégories ne sont pas exportés ...
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Why do yo not offer a 500 user tier like in Software, Confluence,... other products. We are on 250 user tier and want to extend by 40 users and now we have to buy unlimited. But there is not a...
- Question
- jira-service-desk
- licence
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Hi All, I am looking for the value of "Reporter" field to fetch in a JQL to fire, so that it can find the related values and provide. Is there any way, script runner would also work.
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When setting up an Automation to assign issue to active sprint upon issue creation, I can't find and select the actual sprint for our Next Gen project in the drop-down list at all. The list only dis...
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We would like to give access to external customers to one of our confluence spaces what is the best way to achieve this without giving full access to other projects?
- Question
- cloud
- confluence
- jira-service-desk-cloud
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Hello, is there a way for customers to get an email notification when they follow the issue? I don't see any possibility to set this.
- Question
- jira-service-desk
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click on forgot password "Unrecognized field \"csrftoken\" (Class com.atlassian.servicedesk.internal.rest.requests.ForgotPasswordRequest), not marked as ignorable\n at [Source: org.apache.catal...
- Question
- jira-service-desk
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Hello all, how can I remove the grey bar in the email template? We do want to use the email as notification of a call but we would just like it that employee's can answer the email. Made a good templ...
- Question
- cloud
- jira-service-desk
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Hello all, My team was mostly using Service Desk for internal and we have set up the customers permissions to Anyone with an account on ........ But now we need to have an extern...
- Question
- jira-service-desk
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Hello community, I just want to know when the feature "?OldIssueView=true" in the JIRA incident's url will be definitively removed to JIRA's project. I ask that because i have some robot a...
- Question
- jira-service-desk
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...pon restart: com.opensymphony.module.propertyset.PropertyImplementationException: SQL Exception while executing the following:SELECT ID, ENTITY_NAME, ENTITY_ID, PROPERTY_KEY, propertytype FROM public...
- Question
- jira-service-desk
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We want to use Jira SD as single point of contacts and have created queues to handle this. We have some resource mailboxes and email aliases we have to be able to use with Jira SD. I know you ...
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I would like to do some "data patching" for some old record since I have updated some logic of the workflow, can I get a timestamp of previous issue status? For example, the workflow like O...
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I would like to import my current MantisHub issues repository to Jira. Is that possible while maintaining issues history and attachments?
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Hi, I'm having issues with showing newly created SLA in Service Desk. SLA's are created and have time, calendar etc set up. However, when I go the the SLA drop down list on an issue those new...
- Question
- cloud
- jira-service-desk
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Where do I find the "Relaed knolwedge base article" and how can I have that change the status of the ticket to Resolved state?
- Question
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...he following actions in bulk: Comment internally and publicly on issues Assign issues Delete issues And even more bulk actions are coming soon! You'll see these new icons when you multi-s...
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