Attatchments as a files, not links

[Piotr Majdan]

Hello to You all!

Can someone give me a help hand with attachment case? We are using Jira ServiceDesk Server.

When we add an attachment to the public comment, a receiver gets an e-mail with link to this attachment. How can we make it a little bit different? I wish to add an attachment to the public comment in way, that a receiver gets an e-mail with this file allready, not with link to download this file from Jira after he log into system.

Thanks for Your help!

All best.

[Jack Brickey]

Customers will only receive a link. Agents will see the issue as an image.