Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, We've recently changed the our project lead in a Service Desk project - however, the automation rules that moves the tickets (i.e. from status > status or closes them, sends ...
- Question
- cloud
- jira-service-desk
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...7f56cd9af8d457947199bac2fcb00ae/_/download/contextbatch/js/atl.dashboard,jira.global,atl.general,jira.dashboard,jira.general,atl.global,-_super/batch.js?agile_global_admin_condition=true&jag=true&locale=en-US:6:166) b...
- Question
- cloud
- jira-service-desk
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Are there any limits to Automations' executions on JSD? I'm asking about old Automations feature not the new one (Automations for Jira that's currently included as built-in function instead of an app...
- Question
- cloud
- jira-service-desk
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Let's say a JSD request has 5 participants (from a organisation) and one of these persons adds a comment to the issue. Can he then explicitly address a question to one of the other participants? Like...
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I am not able to add a particular customer(Lets say XYZ) to any of the organizations in my project. The same organizations and customers were used in one more other project. I can add and delete any ...
- Question
- cloud
- jira-service-desk
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We have certain situations where the agent loses permission to view an issue after a transition. When this happens the page just keeps loading, and if you refresh the page it says: "You can't vi...
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Hi All, We are very new to the service desk system and we have a few doubts to configure. We created a project and when enduser raise a request we send notifications to respective members t...
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...t;/version> <scope>provided</scope> <optional>true</optional> </dependency> And i'm working with the import like that : import com.atlassian.servicedesk.api...
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Hi all I use Jira Service Desk Cloud to commission and deliver software. We shifted from Software to Service Desk to get the SLA functionality which is serving most of our needs. However...
- Question
- cloud
- jira-service-desk
- scriptrunner
- sla
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Hi all, is there a best practice for creating an issue for an external client? I'm creating an issue where I then wait for them to reply by email. I didn't really see a way to do this cleanly so I c...
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Hi all, I'm noticing that when some clients reply through email and their signatures have HTML in them, it gets stripped. Is this by design or did I miss a setting somewhere? It's not a huge deal, b...
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Hi team, we are using Jira Service Desk cloud, for the email request, we have the project it has by default email account .atlassian.net but our customer need to configure that Email t...
- Question
- cloud
- jira-service-desk
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Hello everyone, How can I translate those texts? I have set English language as default (and Polish as secondary), but I don't see those texts in Language Support. There's no section related...
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hello
- Question
- cloud
- jira-service-desk
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Hi, Can I manage Team Action Policies with API? This feature is much need for Infra as code approach we follow to configure Opsgenie. I could see Policy only to configure Alerts and Notifications i...
- Question
- opsgenie
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We are using the Cloud version of Jira and I read this article: https://support.atlassian.com/jira-software-cloud/docs/use-automation-with-microsoft-teams/ But I do not see this action in the list ...
- Question
- automation
- cloud
- jira-service-desk
- ms-teams
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DNS is no longer resolving - can we put in global DNS
- Question
- jira-service-desk
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Hi All, Our requirement is simple, we use Jira service desk to support customers and all the tickets open by clients are routed to the product team by creating a linked ticket. ...
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Hey Folks, just got a strange issue with Jira Service Desk. The singup UI does not offer an input field for entering captcha string when new users signup. Running Jira v8.6.1 &&nbs...
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Inside of Jira service desk we have queues. We can create filters for each of these queues but one problem we especially want to solve is standardizing the columns. In other words, if ...
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Hi, Please tell me the steps to add products to the problem area. Thank you.
- Question
- cloud
- jira-service-desk
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Hello, I did everything that is written on the page: https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428371.html on mxtool I see the...
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I recently added the gadget Filter Counts to my JSD dashboard to tell me how many issues were in various statuses, ie how many issues are waiting for IT, waiting on customer, etc. The gadget can also...
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Our organization has web based documentation for our full product line. This typically is installed on premise at our customer site or via the cloud. We would like to offer the documentation library ...
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If everything was lost for our JIRA instance except for one JIRA support export schema file (project config dump) XML file. Is there any way to restore that project in a new JIRA instance?
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