Jira Service Management

We connected our network monitoring system to Jira (Jira SD next-gen) via email. We successfully use automation (Project settings/Apps) to change the fields in the issue that just opened by emai...

• Question
• cloud
• jira-service-desk

...bsp;                  disableUploadTimeout="true" enableLookups="false"        &n...

• Question
• jira-service-desk

Is it possible to delete the access to Google Drive and Dropbox in the new Jira Cloud view ? My client doesn't want his agents to be able to connect to exterior network 

• Question
• cloud
• jira-service-desk

Hi,   I have a scenario,  when customer reports some issue, team investigate it and once they found it belongs to one of their services providers who is not on service desk, they will cre...

• Question
• escalation
• jira-service-desk
• jira-service-desk-server
• server

Hello, I want purchase Insight - how many lic we need?

• Question
• cloud
• jira-service-desk

For some time now we have been able to filter a user picker field based on a project role or group(s). However these are statically defined. What we have as a use case is that we normally "assign" ...

• Question
• cloud
• jira
• jira-service-desk
• triage
• user-picker

Hello,   Is it possible to integrate MS Teams with JSD and be able to create issues from MS Teams?   Thanks :)

• Question
• cloud
• jira-service-desk

When customers reply to jira's email notifications the comments are created as internal comments, which means the customers cannot see the comments through the Help Center. How do I fix this? I'm usi...

• Question
• comment
• jira-service-desk
• jira-service-desk-server
• server

The quick start cloudformation template for Jira installation fails on AWS. What are the policy requirements for this?

• Question
• jira-service-desk
• jira-service-desk-server
• server

...tValue) { case "Duplicate": links.setHidden(false) linkType.setFormValue("duplicates").setReadOnly(true) linkIssues.setRequired(true) break default : links.setHidden(true) linkType.setFormValue(-1...

• Question
• adaptavist
• addon-com.onresolve.jira.groovy.groovyrunner
• behaviours
• issue-link
• jira-service-desk
• +1 more tag...

Hi,  I have been trying to use the automation builder to send an email to an individual letting them know more information about a ticket they have been allocated. In the automated email I prov...

• Question
• cloud
• jira-service-desk

Im trying to use Built-in reports in JIRA Service Desk but i do not see all default reports in JIRA Service Desk except SLA and Sanctification ones. My goal is to calculate the Average Time from Iss...

• Question
• jira-service-desk

I have this issue: Articles that I add to a Category in Confluence are not shown within. Look the picture below:   Then I add an article to that category: But the category is still ...

• Question
• cloud
• jira-service-desk

This morning we noticed that a few recent re-hires were not present in the reporters list within a ticket. Manually typing out their full email address seems to have added them back to the user index...

• Question
• cloud
• jira-service-desk

I don't see NPS under my Jira Project - Could you please suggest how can I add

• Question
• jira-service-desk-server
• server

Hi all, Where can I download the documentation for automatic integration between JIRA and Knowledge Base using Jira Service Desk? Thanks, Armagan

• Question
• automation
• documentation
• integration
• jira
• jira-service-desk
• +1 more tag...

Hello, Is there a way to set up an automated response for issues not updated for more than a week? I want to mark those issues as resolved  while simultaneously also putting in a response like:...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I tried to change the status of a service desk  issue using issue transition API  POST /rest/servicedeskapi/request/{issueIdOrKey}/transition I referred the REST API documentatio...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are new to Jira Service Desk and we need to configure Jira Service Desk to automatically generate service desk ticket from email received from a specific customer and the email will have informati...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, hope to find some help here. We're using Jira Service Desk (Data Center) and configured a Mail Support-Adress. When this mail address is stated in the 'cc' receipient of a mail Service Desk cre...

• Question
• jira-service-desk

Hi! I have the following requirement: when the "time to resolution" SLA is breached the agent has to fill in a field (reason for the breach). This field is shown on the resolve issue screen and it h...

• Question
• jira-service-desk
• jira-service-desk-server
• server

When several of our customers replies to a ticket it becomes a internal note. I have talked to a customer and they replied to the ticket the same way as before. They can also see their reply even ...

• Question
• cloud
• jira-service-desk

Does anyone know if there is a way to send and receive emails from people that don´t have a jira account? Thanks in advance

• Question
• cloud
• jira-service-desk

Is rest api available for creating request in JIRA on premise version 8.4.1? I wanna do CRUD operations on request in JIRA servicedesk on premise version 8.4.1. Kindly help me as soon as possible.

• Question
• cloud
• jira-service-desk

Signed up to Jira Service desk about a week ago and I've set DNS on my url to point to my xxxxxx.atlassian.net Service Desk instance but all I've been getting for a week is the below "Page unavailabl...

• Question
• cloud
• jira-service-desk