Jira Service Management

I am trying to update existing issues in Jira Service Desk Cloud by importing a CSV, but the Issue Key field is not available to map.  (See attached screenshot.) I tried matching on the Issue Id...

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• cloud
• bug
• csv
• documentation
• import
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  Has anybody got a Map for importing data from a system called IssueTrak to Jira Service Desk?

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• cloud
• jira-service-desk

Hi there! Is everyone psyched for Remote Summit 2020? I know I am.  This year for the Summit Scavenger hunt I ordered a very special piece of surprise swag to send each participant who qualif...

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• opsgenie
• summit-badge-challenge-2020

Hi guys,   I'm having trouble mapping the Time to Resolution field for our SLA's when I import a CSV. I keep getting an error saying that the formatting is not correct. Can anyone tell me the...

• Question
• cloud
• jira-service-desk

I have set up our JSD in German language. Now I see duplicated issues German & English. Also: in the standard text of the response email to the client from JSD there is a scandinavian word incl...

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• cloud
• jira-service-desk

Could you possibly make your documentation (and product) more confusing?

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• cloud
• jira-service-desk

Hello! Is there a setting or something I can toggle in order to have links in an ESD issue's description field open in a new tab? Currently whenever I click on a link it opens in the same tab as JIR...

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• cloud
• jira-cloud
• jira-service-desk

We are looking to implement JSD for use in our Tech Support Department.  We would like to set up a portal for clients to create tickets.  However, we would also like to be able to allow&nbs...

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• jira-service-desk

Hi everyone,   We've recently changed the our project lead in a Service Desk project - however, the automation rules that moves the tickets (i.e. from status > status or closes them, sends ...

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• cloud
• jira-service-desk

...7f56cd9af8d457947199bac2fcb00ae/_/download/contextbatch/js/atl.dashboard,jira.global,atl.general,jira.dashboard,jira.general,atl.global,-_super/batch.js?agile_global_admin_condition=true&jag=true&locale=en-US:6:166) b...

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• cloud
• jira-service-desk

Are there any limits to Automations' executions on JSD? I'm asking about old Automations feature not the new one (Automations for Jira that's currently included as built-in function instead of an app...

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• cloud
• jira-service-desk

Let's say a JSD request has 5 participants (from a organisation) and one of these persons adds a comment to the issue. Can he then explicitly address a question to one of the other participants? Like...

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• comment
• jira-service-desk
• jira-service-desk-server
• server

I am not able to add a particular customer(Lets say XYZ) to any of the organizations in my project. The same organizations and customers were used in one more other project. I can add and delete any ...

• Question
• cloud
• jira-service-desk

We have certain situations where the agent loses permission to view an issue after a transition. When this happens the page just keeps loading, and if you refresh the page it says: "You can't vi...

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• jira-service-desk
• jira-service-desk-server
• server

Hi All,   We are very new to the service desk system and we have a few doubts to configure. We created a project and when enduser raise a request we send notifications to respective members t...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

...t;/version> <scope>provided</scope> <optional>true</optional> </dependency> And i'm working with the import like that : import com.atlassian.servicedesk.api...

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• jira-service-desk
• jira-service-desk-server
• pom
• server

Hi all I use Jira Service Desk Cloud to commission and deliver software.  We shifted from Software to Service Desk to get the SLA functionality which is serving most of our needs.  However...

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• cloud
• jira-service-desk
• scriptrunner
• sla

Hi all, is there a best practice for creating an issue for an external client? I'm creating an issue where I then wait for them to reply by email. I didn't really see a way to do this cleanly so I c...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, I'm noticing that when some clients reply through email and their signatures have HTML in them, it gets stripped. Is this by design or did I miss a setting somewhere? It's not a huge deal, b...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi team, we are using Jira Service Desk cloud,  for the email request, we have the project it has by default email account  .atlassian.net but our customer need to configure that Email t...

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• cloud
• jira-service-desk

  Hello everyone, How can I translate those texts? I have set English language as default (and Polish as secondary), but I don't see those texts in Language Support. There's no section related...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

hello

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• cloud
• jira-service-desk

Hi, Can I manage Team Action Policies with API? This feature is much need for Infra as code approach we follow to configure Opsgenie. I could see Policy only to configure Alerts and Notifications i...

• Question
• opsgenie

We are using the Cloud version of Jira and I read this article: https://support.atlassian.com/jira-software-cloud/docs/use-automation-with-microsoft-teams/ But I do not see this action in the list ...

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• automation
• cloud
• jira-service-desk
• ms-teams

DNS is no longer resolving - can we put in global DNS  

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• jira-service-desk