Jira Service Management

Hi, I am trying to setup an automation work flow based on a Jira Service Desk issue created. One of the issue fields is a dropdown selection which allows the issue creator to determine which envir...

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• cloud
• jira-service-desk

We want to build a Service Desk request into our proprietary mobile application. Is that currently supported? How difficult would it be to do that?

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• cloud
• jira-service-desk

Hello JSD Community, Is it possible to set Resolution Description marked as a required field only during the transition from a status to a Resolved status? When I mark this field as required, it sh...

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• jira-service-desk
• jira-service-desk-server
• server

Hopefully this is a simple question.  I have one client asking to see the assigned agent in the customer portal.  Is there a way to do this? Thanks!    

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• cloud
• jira-service-desk

Hi to all, my filter  project = PRJ AND "Multi Line Text Field" is EMPTY shows issues that never had a value in the "Multi Line Text Field". Once an issue had a value in the "Multi Line Text...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

We're working with another team right now, specifically where my team acts as the service provider and the other team is essentially the customer. One of the issues we're encountering is that a set ...

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• cloud
• jira-service-desk

Hello! I have Jira Service Desk Server installed. Sometimes agents get strange messages in their email that I made changes to the ticket. That I changed status of ticket: Resolved[5] -> Closed...

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• jira-service-desk
• jira-service-desk-server
• server

Is there any way to force customers to leave a comment when they rate under 5 stars in  customer satisfaction survey? 

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• cloud
• jira-service-desk

Hello,   I would like to add 2 extra links into the email notification for the customer: - View my requests - Submit new request I added this: <div class="custom-center-footer" style="f...

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• cloud
• jira-service-desk

Hello, I an Create one dateTime field and type is dateTime picker. Please Help , If I am create one Issue then automatically display the date time in dateTime. 

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• cloud
• jira-service-desk

In Jira Service desk when opening a service request, I would like to share the ticket with a colleague other then the one who is working on it or I would like to send it to myseleves.   To do ...

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• cloud
• jira-service-desk

    Could you please tell me how to remove what is marked red on the screenshot? I want only the title to be displayed name on the start page of the customer portal. Also, I would be v...

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• cloud
• jira-service-desk

Hi we already have service desk for IT support, now i need to make service desk for our HR. So they have issue where they hiring a new employess. So if someone create ticket in their HR project is se...

• Question
• cloud
• jira-service-desk

Hello,   User "123@123.com" has created an issue. Inside that issue there is a custom field where it is defined another user "321@321.com" Is it possible to do some automation to copy that ...

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• cloud
• jira-service-desk

How do i set up queues that have multiple criteria such as different issue types? And only a few select agents?

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• cloud
• jira-service-desk

Hi,  We have set up a jira service desk portal for use with customers external to our organisation.   They do not have a SSO solution so we are requesting that their users (external to ...

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• access
• cloud
• jira-service-desk
• jira-service-desk-cloud
• multi-factor-authentication
• +1 more tag...

  Hello, I need to retrieve a list of the tables and fields in Jira.  Am trying to use the REST API but there doesn't appear to be an option to do this.  Is it possible using the API...

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• cloud
• jira-service-desk
• rest-api

Hi there, In all the promotional and information material on I've see re Jira Service desk it says on the free account you get a limit of three Agents, and unlimited users. Yet, now that I am signi...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Where can I find documentation on the Jira REST API?  

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• cloud
• jira-service-desk

I have 5 User customfields on my screen and I've created a dedicated tab on the screen specifically to show these fields there. Instead these fields are now in "People" section near default Assignee,...

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• custom-field
• jira-service-desk
• jira-service-desk-server
• screen
• server
• +1 more tag...

If i have issue type "service request" then participant is able to click resolve issue via portal but it is not possible with other issue types. Where can i configure it from?

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• cloud
• jira-service-desk

  Hi , as shown in the pictrue   I want to remind reviews of approving issue on time. Is there any way to get the reviewers or remind them of approving issue?

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• jira-service-desk
• jira-service-desk-server
• server

We are unable to find anymore setting where our request participants are receiving notifications of any update posted on the ticket.  Need help please! 

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• cloud
• jira-service-desk

Hi  I want to create a new ticket automatically, after 6 months of "Date of Joining"(Custom field). Could anyone help me with this.

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• jira-service-desk
• jira-service-desk-server
• server

I setup the JSD with an email address which I need to change now for some reason. When I am changing the email, it says that JIRA has sent a confirmation email on new email, but have tried all possib...

• Question
• cloud
• jira-service-desk