Jira Service Management

The Classic Project has way more setup than I am interested in.  But I don't get a Service Desk Template for Next-Gen.

• Question
• cloud
• jira-service-desk

Why does jira do not send an email when a Manager is selected in the portal form?

• Question
• jira
• jira-service-desk
• cloud
• jira-cloud
• manager
• +1 more tag...

Hi. I've created a customer and she can't access. I created a new customer with her personal email and she don't have problems. Please I need a solution. Thanks a lot.

• Question
• cloud
• jira-service-desk

Hello Dears. I'd just like to show the agent's name in the notification the customer receives, Can I hide the email created by jira? (example: jira@site.atlassian.com). It's possible?   ...

• Question
• cloud
• jira-service-desk

Hi Everyone, we are just evaluating Jira ServiceDesk to see if it can replace our existing ticketing tool.  One typical feature I've not been able to find yet is how to create reoccurring tasks....

• Question
• cloud
• jira-service-desk

I would like to append the data from a one line custom text field to a larger text field to create a running log of activity.  I have not seen any add on that does this.  Any ideas? Use C...

• Question
• cloud
• jira-service-desk

En el portal del cliente, luego de completar los datos que solicita cualquier formulario, cuando presiono sobre el botón crear, el formulario queda abierto, y cuando valido, el incidente si fue cread...

• Question
• jira-service-desk
• language-es

Please contribute your expertise and recommendations to secure Human Resources Jira Service Desk project.  So highly confidential issues such as compensation, dispute, etc are securely limited t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Is there any possibility for following case.   I have two issue types in same service desk project. Incident Problem   I have enabled requests by email , and its mapped to Incide...

• Question
• automation
• email
• jira
• jira-service-desk
• jira-service-desk-server
• +1 more tag...

Our support team is unable to add new customers this morning.  Jira says the customers are added, but then the customer cannot be found.  This in not an intermittent problem - multiple cust...

• Question
• cloud
• jira-service-desk

Is it possible for email notifications for Jira Service Desk to include the Reporter Name field?

• Question
• cloud
• jira-service-desk

I have some issues that are created long time before they really need action. They all have due dates when they need to be done. Is it possible to set the SLA so it will start counting the time XX ho...

• Question
• cloud
• jira-service-desk

Hello , We are currently receiving email notifications for both parent and child records. Is there any way to limit email notifications to only parent ticket changes. We don't need to notify if anyt...

• Question
• email
• jira-service-desk
• jira-service-desk-server
• notification
• project
• +3 more tags...

I need to be able to assign devices to customers and departments within our organisation. It helps in the process of maintenance of the device and also to be able to know the history of the device, c...

• Question
• cloud
• jira-service-desk

I have deleted the user from our account. But I  have received the email on his ID when someone creates the new ticket.   Please remove this user. so that no email goes on this ...

• Question
• cloud
• jira-service-desk

Hello,   How do I update or change a customers email address? Seems like Jira has updated or removed this function? I do recall being able to do it in the past?  

• Question
• cloud
• jira-service-desk

I'm using Service Desk, with a linked Confluence space to provide a knowledge base. All articles are visible to all customers. When I invite new customers to access the help centre I add them to an ...

• Question
• cloud
• jira-service-desk

I have satisfaction ratings switched on my account. So every-time an issue is resolved, Jira sends out a survey back to the customer asking feedback. What I want is, when a customer chooses to provid...

• Question
• jira-service-desk

Hi All,  please see images of my objects listed below.   When creating a NANO object, how can i select a Sim number attribute, then either auto populate with that SIM card objects data n...

• Question
• cloud
• insight
• jira-service-desk

I am trying to export a filter report to Excel from Jira but clicking on the icon does not allow me.  

• Question
• cloud
• jira-service-desk

Hi, I'm automating the process to refresh the Jira Test Environment. And to do that I need to change the parameters of the Incoming Mail Handler on Service Desk via SQL Query. Do you know in which ...

• Question
• email
• jira-service-desk
• jira-service-desk-server
• server

We have 3 categories of clients: 1 (Premium), 2 (Advanced) and 3 (all others). Each customer category has its own service level (SLA). Can I use different SLAs for different categories of clients in...

• Question
• atl-orange
• cloud
• jira-service-desk

Hi all, I have an issue with Jira Service Desk (Server). Every time, I log in to Jira service desk, I receive error message at the bottom of the login window. I can still log into my account. After ...

• Question
• jira-service-desk

Wondering if anyone else has ever seen this? I have a workflow called "In Progress" that I target with an automation to enact an action on the ticket. When I go and check the automation it show fou...

• Question
• automation
• cloud
• jira-service-desk

When our users reply to comments in a ticket, the response gets added as a comment, twice. The first time, just the email body is added and the comment is tagged with the "Reporter" label. The seco...

• Question
• jira-service-desk
• jira-service-desk-server
• server