Community resources
Community resources
Community resources
Jira Service Management
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Hi there, When editing the workflow for requests in the next-gen service desk - there is no option (that I can see) to make a transition visible on the customer portal (as per this ticket). La...
- Question
- cloud
- jira-service-desk
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How can I create incident reports for my customers when the problem is fixed? How can I keep my customer with status updates informed from raising the ticket until we fixed the problem? Regar...
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Hi there We use JIRA Service Desk to track the case ourself as well as clients can submit the case. With this COVID19, we would like allow guest/anonymous to lodge the case their own but we need to...
- Question
- cloud
- jira-service-desk
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For RCA related tickets (in Service Desk), we are linking the task tickets created in Software projects that are worked upon by developers. Now, we want that any update made by developers on t...
- Question
- automation
- cloud
- jira-service-desk
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One of our customers has reported that they're not receiving notification emails on their comments they have entered on a ticket. This is happening intermittently on https://touchcommerce...
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Hello. Is it possible that group of customers can open certain request (like question, problem...), and another group with more permissions can open even more (administration request, new functi...
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What do you suggest if the users of a project need to see the tasks separately from the customers and hide the issues of other customers away from their eyes?
- Question
- jira-core
- jira-service-desk
- jira-software
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I have created a rule in Automation for Jira which triggers if an SLA is breached. I have three issues which have already broken the SLA. But after saving the rule, the action is not triggered for ...
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Hi, Step performed until now... 1) Created a Request type 2) Created a new workflow 3) I want certain Request / Issue type to be following certain workflow Problem - I'm not able...
- Question
- cloud
- jira-service-desk
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I need to copy Request Types from one Service Desk project to another. I just spent a full day fleshing out the request types for a project thinking I could use them in another project. When I...
- Question
- cloud
- jira-service-desk
- request-type
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Hello, I would like to know if it is possible to allow us to use Jira Service Desk & Confluence Knowledge base to provide a Q&A, Knowledge Base, Service Desk for users without an account. B...
- Question
- cloud
- jira-service-desk
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Currently, Service Desk sends reminders and alerts to our users using automation rules for the project. For example (screenshot): The problem is that these automated notifications look like they...
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It is impossible to build jira service desk from sources. Some of the webpack modules are not included in sources nor published on internet. For example building jira servicedesk sources require we...
- Question
- jira-service-desk
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Hello to our wonderful Community! With the majority of us working from home, we are seeing an increase in people using technologies like the Jira Service Desk portal to keep work moving. We thought...
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Service desk server build fails with following error: [ERROR] Failed to execute goal com.github.eirslett:frontend-maven-plugin:1.6.1-atlassian-1:yarn (process-static-resources) on project servicedes...
- Question
- jira-service-desk
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I'm livid and dumbfounded. I had just finished a comment to be posted to our Jira server, but I pressed some button (back maybe?) and I got a very helpful message saying something to the effect...
1,529 views 4 2 Deleted user April 3, 2020 -
...ertain on the best approach to achieve my objectives. I'm trying to publish release notes, which I've done okay in a Public Confluence Space, but we really encourage our users to use our Portal as t...
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Cold you kindly help me with changing the Project key patterns. I tried to find this option under Settings -> System -> General Configuration -> Advance Settings. According to the following...
- Question
- cloud
- jira-service-desk
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Comes with my name Eduardo Klass I would like to change it to Support.
- Question
- cloud
- jira-service-desk
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Hi, we installed a trial version of Jira Server and Jira Service Desk Server. And we also created a trial version of Jira Cloud and Jira Service Desk Cloud. In the cloud version we can see the temp...
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I want to be able to configure access permissions to requests between customers of the same organization in the portal. The customer see only his requests. And One of them, responsable nominate can ...
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Hello, At the moment we have an automated project that is used as an adapter between applications and Jira. Inside the application, we use the maven package jira-rest-java-client-core. ...
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I cannot seem to change the status on the service desk ( https://kynetix.atlassian.net/servicedesk/customer/portal) even though I have assigned the admin permissions.
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Hello. https://jira.local:8080/servicedesk - is public page, available to all. How can i make that access to the https://jira.local:8080/secure/Dashboard.jspa is only from certain ip-subnets?
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Hello, Project: Next Gen We have created 2 organisations. Org1 organisation doesn't wish to receive notifications when issues are created. Org2 wants notifications. I...
- Question
- cloud
- jira-service-desk
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