Community resources
Community resources
Community resources
Jira Service Management
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Hello, We have two companies with the same employees working for them. We use "Jira Software" and "Jira Service Desk" for one of the two company. The look and feel is customized for this company, a...
- Question
- jira-service-desk
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Hi Team, I am unable to upload the test cases. "Unexpected response code 403" is displayed. Using zfj-importer-utility-0.40 for importing provided the valid URl with credentials. provided Ac...
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hello I have recentlly downloaded Jira service desk in my PC and I have paied for jira service desk account server for 3 agents. I have forgot it my Log in account for Jira service desk. When ...
- Question
- jira-service-desk
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HttpResponse<JsonNode> response = Unirest.get("/rest/api/3/applicationrole") .basicAuth("email@example.com", ...
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Hi mates. I'm just installed and configured Mobile for the Jira Service desk portal plugin. When the user opens Jira Server app in his mobile ( I think trying to register for push notification) Jir...
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I tried creating webhooks using the REST API. URI : https://<domain>.atlassian.net/rest/api/2/webhook The error incurred while doing so said: "Client must be authent...
- Question
- cloud
- jira-service-desk
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From past few sprints cycle, the Velocity chart is showing inaccurate data chart in Commitment Column
- Question
- cloud
- jira-service-desk
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ME ServiceDesk Plus is an ITSM tool. We currently user Jira API to move a ticket from our application to Jira. Some of our customers use Jira in unison with our product. They would like two-way integ...
- Question
- cloud
- jira-core
- jira-service-desk
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Hi everyone, Alyssa here from the Jira Service Desk product marketing team. As we go into Day 2 of our first-ever fully Remote Summit, I wanted to share a roundup of what’s new and what's coming in...
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Hi! We have a CAB process where, depending on the application, there are different folks who have to approve it. Say the custom field for app has the value XX then 10 persons have to be assigned to a...
- Question
- cloud
- jira-service-desk
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Trabalho com projeto help desk e sempre preciso acompanhar tarefas do projeto de desenvolvimento, como faço query unindo os dois projetos para que eu possa selecionar as colunas que me interessam ou ...
- Question
- cloud
- jira-service-desk
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I have a ticket that we entered time worked in but it needs to be updated or sometimes cleared out entirely. Is there any way in the new Jira views to modify that field? I have found articles that e...
- Question
- cloud
- jira-service-desk
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*Updated 5/11/20. We've added a Deployment API which allows you to investigate deployments in Opsgenie from the deployment tool of your choice, read on below for more details about the new API. De...
- Article
- incident-management
- opsgenie
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Currently in the process of scoping out if Service Desk can replace Zendesk. I need help understanding how the Service Desk workflow and "portal" setup would look like because our Zendesk routes issu...
- Question
- cloud
- jira-service-desk
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We've setup Slack integration for both Jira and Confluence. While it works fairly well, now we're getting double-notified (Slack and email). We want Jira & Confluence notifications only in...
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As stated, I don't see the option to create/try Next Gen project anywhere. Is there a global option? Note that I am the Administrator so I should have access to everything. Than...
- Question
- cloud
- jira-service-desk
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I'd like to use the new Project Automation feature to set the Fix versions field for an issue to a value like 2020.14 when the issue is closed. The value is a calculation for the current year & ...
- Question
- cloud
- jira-cloud
- jira-service-desk
- jira-software
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Hi Team, My project has three different states TODO-WIP-DONE. I have exported all the completed (DONE) tickets to calculate first response time. In my project, first response time is = (Ticket assi...
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how can i work with JUnit parser? i didn't understand what should I put in Specify custom results directories, should I have a test and then I implemented it or what? please I need help .
- Question
- cloud
- jira-service-desk
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We have been haunted by a demon in the audit logs that looks like it is relating to AD sync in some way... It manifests in Log Analyzer disguised as a few different issues, but the line #s ref...
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Is there any Android SDK from Atalassian/Jira Service Desk to integrate the service desk into the own Android app? Something similar like the "Zendesk SDK" for Android. They have an SDK out of th...
- Question
- cloud
- jira-service-desk
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Update as of November 9, 2020 The Early Access Program is now complete. The new features listed below and more are now available in Jira Service Management, formerly Jira Service Des...
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Good afternoon, We are trying to configure our domain's DKIM records as per article: https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-beh...
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Hi community, We are looking at how to add a default approver in Jira Service Desk for approval of requests. Do you know how to do this? Thank you in advance
- Question
- cloud
- jira-service-desk
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Hi, how can I do to link all my domain users account in Jira service desk? For example when i need to add an approver who is not in the IT team or if i want all the users of the domain mael.com to ...
- Question
- cloud
- jira-service-desk
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