Community resources
Community resources
Community resources
Jira Service Management
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I need to copy Request Types from one Service Desk project to another. I just spent a full day fleshing out the request types for a project thinking I could use them in another project. When I...
- Question
- cloud
- jira-service-desk
- request-type
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Hello, I would like to know if it is possible to allow us to use Jira Service Desk & Confluence Knowledge base to provide a Q&A, Knowledge Base, Service Desk for users without an account. B...
- Question
- cloud
- jira-service-desk
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Currently, Service Desk sends reminders and alerts to our users using automation rules for the project. For example (screenshot): The problem is that these automated notifications look like they...
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It is impossible to build jira service desk from sources. Some of the webpack modules are not included in sources nor published on internet. For example building jira servicedesk sources require we...
- Question
- jira-service-desk
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Hello to our wonderful Community! With the majority of us working from home, we are seeing an increase in people using technologies like the Jira Service Desk portal to keep work moving. We thought...
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Service desk server build fails with following error: [ERROR] Failed to execute goal com.github.eirslett:frontend-maven-plugin:1.6.1-atlassian-1:yarn (process-static-resources) on project servicedes...
- Question
- jira-service-desk
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I'm livid and dumbfounded. I had just finished a comment to be posted to our Jira server, but I pressed some button (back maybe?) and I got a very helpful message saying something to the effect...
1,528 views 4 2 Deleted user April 3, 2020 -
...ertain on the best approach to achieve my objectives. I'm trying to publish release notes, which I've done okay in a Public Confluence Space, but we really encourage our users to use our Portal as t...
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Cold you kindly help me with changing the Project key patterns. I tried to find this option under Settings -> System -> General Configuration -> Advance Settings. According to the following...
- Question
- cloud
- jira-service-desk
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Comes with my name Eduardo Klass I would like to change it to Support.
- Question
- cloud
- jira-service-desk
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Hi, we installed a trial version of Jira Server and Jira Service Desk Server. And we also created a trial version of Jira Cloud and Jira Service Desk Cloud. In the cloud version we can see the temp...
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I want to be able to configure access permissions to requests between customers of the same organization in the portal. The customer see only his requests. And One of them, responsable nominate can ...
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Hello, At the moment we have an automated project that is used as an adapter between applications and Jira. Inside the application, we use the maven package jira-rest-java-client-core. ...
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I cannot seem to change the status on the service desk ( https://kynetix.atlassian.net/servicedesk/customer/portal) even though I have assigned the admin permissions.
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Hello. https://jira.local:8080/servicedesk - is public page, available to all. How can i make that access to the https://jira.local:8080/secure/Dashboard.jspa is only from certain ip-subnets?
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Hello, Project: Next Gen We have created 2 organisations. Org1 organisation doesn't wish to receive notifications when issues are created. Org2 wants notifications. I...
- Question
- cloud
- jira-service-desk
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Hi. How can I get a new generation project to notify an email group or an agent when an unassigned ticket is created. In classical projects there was the option of defining a group or a person who ...
- Question
- cloud
- jira-service-desk
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Does a project page exist that could be used as a FAQ or general Q&A? I have yet to find anything available that could be used for this. Any suggestions?
- Question
- cloud
- jira-service-desk
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I've setup request types below. When an email request comes in it automatically uses the type "Query". However, I want my agents to be able to change the Request Type after they review the reque...
- Question
- cloud
- jira-service-desk
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I'd like to see the ticket details and the queue at the same time. This could even be a hover text. It is time consuming to have to click into a ticket each time you want to see the body ...
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...ortal, logged in as an admin, visited the customer's profile, etc. and there seems to be no way to undo this. I can't believe that's true, so I must be missing something. With my test account, (as a c...
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It appears that there is a feature request to show the elapsed time JDSCLOUD-78. Does anyone know of an add on for Jira Service Desk Cloud that would allow me to create an Elapsed Time column i...
- Question
- cloud
- jira-service-desk
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Since just a few days ago, some users are receiving email notifications related to issue updates. This users are not related to the issues, as they are not reporters, assignees or watchers. Seems tha...
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...espond to an email from Jira 2) Insert a table from Excel, in which some of the cells are empty. 3) Send 4) in the comment, all empty cells are lost. The same is true when creating a new email. W...
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I have an issue where a user can request replacement equipment for one that is broken. We would like for the user to be able to add their supervisor to the ticket so that they are in the loop a...
- Question
- jira-service-desk
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |