Jira Service Management

Hi! I have a JQL query used to order issues by a DateTime customfield.  order by dateTimeCF ASC Results of sorting are: In 1 week 15.07.2020 18:00  In 2 days 15.07.2020 14:42 In 1 ...

• Question
• date-time
• jira-service-desk
• jira-service-desk-server
• jql
• server

I am new to Jira and looking for a little bit of help. Trying to make a gadget filter for dashboard that will show all issues which have repeat customers. A use case would be someone opening tickets...

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• cloud
• jira-service-desk

Why I can do any work batterly.. 

• Question
• jira-service-desk

Hello,   Is it possible to get a list of agents for a particular project through API?   Thank you

• Question
• cloud
• jira-service-desk

I added new SLA's for our On-Call service desk project We already had an old SLA Time to Triaged. Only the old SLA is showing up in the ticket, the new SLA's are not showing up. &nbsp...

• Question
• cloud
• jira-service-desk

I want any account to not be shown in forms, pick lists, sharing or other, by agents or consumers. Can anyone please guide me on this?  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi I am viewing a KB article from Customer portal and I noticed that the words at the end of the line are truncated. Not sure how to fix this problem.  Also, the navigator window is not display...

• Question
• jira-service-desk

Instead of creating new pages from inside Service Desk, can I refer to existing confluence pages and make them part of the Knowledge Base articles.

• Question
• cloud
• jira-service-desk

A customer of ours who I'll call "MJ" had been using Service Desk for months without issue. However during one attempt to sign in, he "hit the sign in with Google button mistakenly", and has now lost...

• Question
• cloud
• jira-service-desk

When a issue is resolved SD automatically send the customer a email with the change of status.  SD is not sending "Respond to Customer" comments via email, but they do show up in the portal.&nbs...

• Question
• jira-service-desk

We have teams that complete work on Jira Service Desk tickets and also complete Jira Software issues. We have some teams that receive their work items off of kanban boards, some work off of dashboard...

• Question
• feedback-forum
• jira
• jira-service-desk

Is it possible to use Azure AD Groups, synced with Atlassian Cloud, to define a Jira Service Desk "Organization" so that group will have access to place requests via email or the portal? I want certa...

• Question
• azure
• cloud
• group
• jira-service-desk
• jira-service-desk-cloud
• +3 more tags...

I cant change Ranking from canban board using Service Desk filter ? The ranking just dont change ?? hope someone can help me

• Question
• cloud
• jira-service-desk

Hi, I would like to host a JSD Server a portal where customers can apply for privileges in a system. In my "<System Name>" request form, I have a custom field called "Division". It is a selec...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I created a Service Desk to collect tech escalations.  Through Jira Automation, different service desk tickets are labeled with respective tech projects (Website, Core, etc...) I want to setup...

• Question
• board
• cloud
• filter
• jira-service-desk
• jql
• +1 more tag...

Hi Atlassian community ! I am using "custom fields" in "Project Automation" to dynamically add information to email sent through Service Desk Project. (e.g. {{issue.Name}} {{issue.Surname}} which th...

• Question
• cloud
• jira-service-desk

Hello, I had to install OpsGenie Edge Connector on our test Jira server but when I am trying to submit alert on OpsGenie side, I can't get Jira SD to make ticket from that alert. Communication works...

• Question
• opsgenie

After updating from Proforma Lite to Proforma Pro, the created forms are no longer loaded. The forms are still linked to the request types, but are not loaded when called.   Is this a known b...

• Question
• error
• forms
• jira-service-desk
• proforma
• update

We are evaluating JSD Cloud for our organization.  We will be using a paid plan but we are concerned about what we are seeing.  We see the described use cases as bare minimum functionality....

• Question
• cloud
• jira-service-desk

Hi all, I'm looking to implement some sort of random processing within Jira. Only 25% of a specific sub-task needs to go through QA, so does anyone know of a way to do one of the following: Out of...

• Question
• automation
• cloud
• jira-service-desk

Hello all!   I wanted to upload custom icons for the service request types I have in service desk/help center but I could not find specs anywhere.   Does anyone know size, file type rec...

• Question
• app
• cloud
• halp
• icon
• jira-service-desk
• +1 more tag...

There is an issue with assigning people to tasks in Jira Service Desk Project. When an admin or agent tries to assign someone in the field person assigned for a specific task , the field does not ge...

• Question
• cloud
• jira-service-desk

I signed up as a fresh account on Jira Service Desk but for some reason I cannot see an option to create a nex gen project and by default all the projects are classic service desk.   I checked...

• Question
• atl-orange
• cloud
• jira-service-desk
• next-gen

Hi, in our Service Desk the Approval section isn't visible: I followed all the steps on the documentation, my workflow has the Approval configuered with the custom user picker field "Approvers"...

• Question
• cloud
• jira-service-desk

We have automated emails which have same titles. is there a way to merge all tickets automatically with one rule into ONE ticket? and maybe delete the other tickets created prior

• Question
• cloud
• jira-service-desk