Community resources
Community resources
Community resources
Jira Service Management
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Hi, we installed a trial version of Jira Server and Jira Service Desk Server. And we also created a trial version of Jira Cloud and Jira Service Desk Cloud. In the cloud version we can see the temp...
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I want to be able to configure access permissions to requests between customers of the same organization in the portal. The customer see only his requests. And One of them, responsable nominate can ...
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Hello, At the moment we have an automated project that is used as an adapter between applications and Jira. Inside the application, we use the maven package jira-rest-java-client-core. ...
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I cannot seem to change the status on the service desk ( https://kynetix.atlassian.net/servicedesk/customer/portal) even though I have assigned the admin permissions.
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Hello. https://jira.local:8080/servicedesk - is public page, available to all. How can i make that access to the https://jira.local:8080/secure/Dashboard.jspa is only from certain ip-subnets?
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Hello, Project: Next Gen We have created 2 organisations. Org1 organisation doesn't wish to receive notifications when issues are created. Org2 wants notifications. I...
- Question
- cloud
- jira-service-desk
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Hi. How can I get a new generation project to notify an email group or an agent when an unassigned ticket is created. In classical projects there was the option of defining a group or a person who ...
- Question
- cloud
- jira-service-desk
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Does a project page exist that could be used as a FAQ or general Q&A? I have yet to find anything available that could be used for this. Any suggestions?
- Question
- cloud
- jira-service-desk
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I've setup request types below. When an email request comes in it automatically uses the type "Query". However, I want my agents to be able to change the Request Type after they review the reque...
- Question
- cloud
- jira-service-desk
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I'd like to see the ticket details and the queue at the same time. This could even be a hover text. It is time consuming to have to click into a ticket each time you want to see the body ...
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...ortal, logged in as an admin, visited the customer's profile, etc. and there seems to be no way to undo this. I can't believe that's true, so I must be missing something. With my test account, (as a c...
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It appears that there is a feature request to show the elapsed time JDSCLOUD-78. Does anyone know of an add on for Jira Service Desk Cloud that would allow me to create an Elapsed Time column i...
- Question
- cloud
- jira-service-desk
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Since just a few days ago, some users are receiving email notifications related to issue updates. This users are not related to the issues, as they are not reporters, assignees or watchers. Seems tha...
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...espond to an email from Jira 2) Insert a table from Excel, in which some of the cells are empty. 3) Send 4) in the comment, all empty cells are lost. The same is true when creating a new email. W...
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I have an issue where a user can request replacement equipment for one that is broken. We would like for the user to be able to add their supervisor to the ticket so that they are in the loop a...
- Question
- jira-service-desk
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The operator '~' is not supported by the 'Ticket Category' field. The value 'Other' does not exist for the field 'Ticket Category'. So we're having issues with the criteria above wherein if...
- Question
- cloud
- jira-service-desk
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Existe alguma forma, link, botão, algo que possa de forma otimizada já abrir uma tarefa vinculada para o Kanban de dentro do Jira Service Desk durante o atendimento de um chamado do Service Desk? &n...
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Prezados, bom dia! Hoje quando se cria um chamado associado, aparece todos os projetos tanto do Service Desk quanto projeto do Kanban (jira). Como poderia fazer para essa solicitação aparecer som...
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Hi there, I would like to connect a Databasepicker "organisational units" (OU) with another Databasepicker "organisational units member" (OUM) in a cascaded manner. Means I would first select the OU...
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Hi I installed JSD Server 4.8 on RHEL 7.6 on AWS. There is a ALB fronting the JSD Server which is used for SSL termination. When i tried to create new project, it throws m...
- Question
- jira-service-desk
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I have just purchased a 5 agent license for Jira Service Desk and want to add (append) that to the existing license of 3 agents we already have in use. Please describe how to append those 5 agents so...
- Question
- jira-service-desk
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Hi team, A month ago a found an article how to change Help Center main theme. Use card theme, same as your mock up banc.ly. Any chance it's still possible to do it for helpdes...
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I am puzzled by Jira not allowing me to enter a number with decimal place 1.5 for example on the form presented on the Service Desk Portal. This makes no sense as the same field on the main form ins...
- Question
- cloud
- jira-service-desk
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Hi guys, Our team member created our Jira project couple of months ago and seems like she didn't pay enough attention to billing settings. Anyways, she did quit and we as a team have been wo...
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Hi! I'm not sure if this question belongs here but I recently installed Atlassian SDK and found this guide on creating a test plugin: https://developer.atlassian.com/server/framework/atlassian-...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |