Community resources
Community resources
Community resources
Jira Service Management
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So my question is, my company kind of not wanting to open up the POP and IMAP, we have our server on Google Cloud, so I was wondering if Jira can create issue by just using Google API, and can it int...
- Question
- cloud
- gmail
- google-api
- jira-service-desk
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Our board used to hide completed tasks IMMEDIATELY after transitioning them to the done column. Today our board just disappeared (nothing in the logs even mentioned that change) so we've made another...
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I'm wanting our team to update the request type of all incoming email requests to a more descriptive type as fast as possible as they're received. However, it seems that every task I attempt to chang...
- Question
- cloud
- jira-service-desk
- next-gen
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How do I remove the default footer in the emails? It advises that this is shared with Alpha, Brett Kennedy, Rey Jakku and Finn 2187.... we need this removed as it looks dodgy. ...
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Our Service Desk is integrated with Slack and has some automation around closing tickets after they've been in "Resolved" status or "Waiting for Customer" status for x number of days. When this occu...
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I set up a project automation to update the project description when certain conditions are met. Choosing "Project" as entity type, "description" as property key with a static value: "You name it" d...
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Team, I need to add validator as "SD Automation Agent" in transition of workflow, As of now i want to add only specific rule of automation agents as validator Any answer is welcome. Thank...
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Hi there, When editing the workflow for requests in the next-gen service desk - there is no option (that I can see) to make a transition visible on the customer portal (as per this ticket). La...
- Question
- cloud
- jira-service-desk
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How can I create incident reports for my customers when the problem is fixed? How can I keep my customer with status updates informed from raising the ticket until we fixed the problem? Regar...
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Hi there We use JIRA Service Desk to track the case ourself as well as clients can submit the case. With this COVID19, we would like allow guest/anonymous to lodge the case their own but we need to...
- Question
- cloud
- jira-service-desk
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For RCA related tickets (in Service Desk), we are linking the task tickets created in Software projects that are worked upon by developers. Now, we want that any update made by developers on t...
- Question
- automation
- cloud
- jira-service-desk
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One of our customers has reported that they're not receiving notification emails on their comments they have entered on a ticket. This is happening intermittently on https://touchcommerce...
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Hello. Is it possible that group of customers can open certain request (like question, problem...), and another group with more permissions can open even more (administration request, new functi...
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What do you suggest if the users of a project need to see the tasks separately from the customers and hide the issues of other customers away from their eyes?
- Question
- jira-core
- jira-service-desk
- jira-software
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I have created a rule in Automation for Jira which triggers if an SLA is breached. I have three issues which have already broken the SLA. But after saving the rule, the action is not triggered for ...
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Hi, Step performed until now... 1) Created a Request type 2) Created a new workflow 3) I want certain Request / Issue type to be following certain workflow Problem - I'm not able...
- Question
- cloud
- jira-service-desk
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I need to copy Request Types from one Service Desk project to another. I just spent a full day fleshing out the request types for a project thinking I could use them in another project. When I...
- Question
- cloud
- jira-service-desk
- request-type
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Hello, I would like to know if it is possible to allow us to use Jira Service Desk & Confluence Knowledge base to provide a Q&A, Knowledge Base, Service Desk for users without an account. B...
- Question
- cloud
- jira-service-desk
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Currently, Service Desk sends reminders and alerts to our users using automation rules for the project. For example (screenshot): The problem is that these automated notifications look like they...
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It is impossible to build jira service desk from sources. Some of the webpack modules are not included in sources nor published on internet. For example building jira servicedesk sources require we...
- Question
- jira-service-desk
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Hello to our wonderful Community! With the majority of us working from home, we are seeing an increase in people using technologies like the Jira Service Desk portal to keep work moving. We thought...
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Service desk server build fails with following error: [ERROR] Failed to execute goal com.github.eirslett:frontend-maven-plugin:1.6.1-atlassian-1:yarn (process-static-resources) on project servicedes...
- Question
- jira-service-desk
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I'm livid and dumbfounded. I had just finished a comment to be posted to our Jira server, but I pressed some button (back maybe?) and I got a very helpful message saying something to the effect...
1,526 views 4 2 Deleted user April 3, 2020 -
...ertain on the best approach to achieve my objectives. I'm trying to publish release notes, which I've done okay in a Public Confluence Space, but we really encourage our users to use our Portal as t...
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Cold you kindly help me with changing the Project key patterns. I tried to find this option under Settings -> System -> General Configuration -> Advance Settings. According to the following...
- Question
- cloud
- jira-service-desk
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