Community resources
Community resources
Community resources
Jira Service Management
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We use the Request Type description to guide users to complete the appropriate request (and land with the correct resolver group), but this isn't always displayed to the user. Here's the scenario: 1...
- Question
- cloud
- jira-service-desk
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WE have incidents where the resolution details are invaluable and if possible we would like to retain that information into a library for future reference. Is that possible?
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Hello! We use Jira Service Desk. Who know, is it possible to connect a phone line? And how? Thanks for regarding!
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the email request configuration to receive emails on a specific email adress has a whitelist option. when trying to use this option, i get an generic error. when trying to see the logs of the email...
- Question
- cloud
- jira-service-desk
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Hello, He saw changes in administration panel User Administration: New section "Users" (Jira standard users) and another section "Jira Service Desk" (Jira customer users) has been created. ...
- Question
- cloud
- jira-service-desk
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I would like to make differences with reply types to customer. Sometimes I need to give customers extra info and sometimes I need to ask a question. I would like to add an automation ...
- Question
- cloud
- jira-service-desk
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Hi Community, when I open a ticket or service request in our Jira Cloud, all the comments and answers are sorted by oldest date. So I have to scroll down all the way and identify the latest entries....
- Question
- cloud
- jira-service-desk
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I have added a logo in .png which is 2500 x 1264 px but it still appears really small in portal. Barely readable. What can i do to make it bigger? If i look at screenshots from other businesses porta...
- Question
- cloud
- jira-service-desk
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We are currently using Jira Service Desk and Jira Software. We are linking the service desk reports to the cards inside the Jira Software. However we want the clients who have reported on the ...
- Question
- cloud
- issue-link
- jira-service-desk
- jira-software
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One of the ways we're using Jira Service Desk is to keep track of hard drives that we copy client data on and send out. For the most part it works great, each blank hard drive is an issue and we can ...
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Hi everyone, I'm Jason, one of the Product Managers on Jira Service Desk. I'd love to get on a 30 - 45 min call with you and talk about how your organization uses approvals in Jira Service ...
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We are using Jira Service Desk at a university, and have thousands of customers visiting our Help Center. Since we have so many customers, some of them have the same name. Our agents run the risk of...
- Question
- cloud
- jira-service-desk
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I would like to have the Summary and the Component/s fields in an issue to auto-populate when the issue is created. Is this possible and how? Thank you, Jackie
- Question
- jira-service-desk
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I am new to Jira and I'm looking to find a way to both create and maintain service requests within Jira Service Desk. Thank you!
- Question
- atl-orange
- cloud
- jira-service-desk
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Hi! I need to add a transition screen with a custom field so when the customer execute the transition through the customer portal can see it. I've created the custom field, add it to the screen and ...
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Our jira instance is used for several different products and has corresponding service desks to support the 3 main products we support. The issue im running into as we expand is that one of the produ...
- Question
- cloud
- jira-service-desk
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I have a customer who never responded to her initial service desk invite. She now needs to create a ticket, but she's unable to get in with the original invite. I've tried reinviting her, removing he...
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I have figured out automation for the onboarding and offboarding process. Now I want to track those two processes for soc audit purposes so I can generate a report for monthly review.
- Question
- cloud
- jira-service-desk
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We have an organization G-suite and our support email is on it. I am trying to set it up to make every email generate a ticket but I keep getting errors no matter how I try to add the email. I have P...
- Question
- cloud
- jira-service-desk
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I have a Jira Service Desk integration configured within my OpsGenie instance. When certain jira issues are created, these will create alerts in OpsGenie. In my integration settings, I assign alerts ...
- Question
- jira-service-desk
- opsgenie
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We have a client that wants to use JSD to only track emails back and forth with internal and external people. They would like the response to not include customer notifications, the response should l...
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Hey all I've tried numerous times to import from a CSV, using progressively smaller and simpler test files to try and eliminate issues, however I've yet to be able to get a single one to com...
- Question
- cloud
- jira-service-desk
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On one of our projects, specifically one Issue type, the Priority field has moved to the description of the issue instead of on the right side bar. Picture below for reference. Is there a way to move...
- Question
- cloud
- jira-service-desk
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Hi, Just looking for a clear way to have my end-users from within the organization and out be able to send in helpdesk tickets and then have Jira auto-create thier account securely. Thanks h...
- Question
- cloud
- jira-service-desk
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I setup a service desk and I am trying to use the email that was setup to send requests in. I sent over three attachments to the email and it bounced back the email because one of the attachmen...
- Question
- cloud
- jira-service-desk
Related collections
Atlassian Community Events
| User | Count |
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| 27 | |
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| Subject | Author | Posted |
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| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST | ||
| February 19, 2025 3:28 PM PST | ||
| February 19, 2025 8:40 AM PST |