Community resources
Community resources
Community resources
Jira Service Management
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I know queue filters are applied by the admin of a project, and regular users / agents have the capability to sort within a queue. However, can agents also apply temporary filters to a queue without ...
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...mail.com as something needs to be fed back to that email group. 4. JSD sees that email go into the inbox with the ticket ID in the subject and adds the mail as a public comment in the case. 5. The c...
- Question
- cloud
- jira-service-desk
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If we set up an organisation, all members seem to receive updates on tickets. Is there a way to define who within the organisation sees all other tickets and receives updates?
- Question
- cloud
- jira-service-desk
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Hi! today we found out that e-mail which is sent by one of our partners is not imported to our JSD. So after troubleshooting I found that their mail is being rejected by bulk filter. What I'm not a...
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Hi, we have set up Pingdom to monitor our health-check APIs. If something is down an alert is being sent to Opsgenie and a Jira Service Desk ticket is opened automatically. In Pingdom or in Op...
- Question
- cloud
- jira-service-desk
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I am working on product development reporting. Part of this, I would want to see how many tasks made by the end of each month including all of the tasks' statuses on those said months. I wonder if th...
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Hi All, We've built a workflow for Subject Access Requests but need to Start the SLA based on a field on the ticket (i.e. Date SAR was received). Note that this date will likely be before the date t...
- Question
- cloud
- jira-service-desk
- sla
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I have created a custom e-mailaddress in a Service Desk project, which can be used for customers to send emails to a support e-mailaddress. That works. But when I reply on a customer ticket, in the ...
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Hello, I have a project created in Jira Service desk(next-gen). The customer users are added in Organizations, they have a correct access to this particular project only and they can log to the port...
- Question
- cloud
- jira-service-desk
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Dear everyone, I want to create a custom field in JIRA service desk that allows the user to select: - product type - issue type (depending on the choice of the product) For example: - product ty...
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Hello, Is it possible to auto assign an approver when a status transitions from one status to the next? I dont want it to be auto approved. I do want the manager to physically go in a...
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Hi, I have a post-function in scriptrunner to automatically attach a set of files when a JSD agent transition a jira issue. That is working fine. The situation is that I need to make those files in ...
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Does anyone use Meeting Mate? And if so, I have it installed but cannot see anywhere to actually use the program (in general, in an issue/service ticket/etc) and can't find any real tutorials online ...
- Question
- cloud
- jira-service-desk
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The button for adding a new organization is not showing up for me anymore and it did. How do you create a new organization now?
- Question
- cloud
- jira-service-desk
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I would like to highlight entries in a queue to show recent activities, mainly new comments, pretty much like "not read" messages in an inbox. Any suggestions? Thanks in advance,
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Hi, I am looking to transfer issues created in one Jira Service Desk to another based on the summary information provided in the issue. The origination service desk will just close the issue down, a...
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I am not able to create "classic" Service Desk project. I can only create next-gen Service Desk Projects.
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Hello, I am creating a service desk portal on Jira cloud. One of the requirements is that we want the portal to be hidden from the public, and that only customers we add can view it. We also want t...
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Hello, We are currently evaluating JSD (server v 4.7.1) and are running into difficulties getting one of our key requirement fulfilled. That is to get the organization field automatically populated ...
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Hi! I'm new using Jira Service Desk, I've created a custom field with the wrong field type, I've created lot of issues and I need to migrate the data from the custom field with the incorrect field ty...
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Hi, i would like to add the "issue description" to assignee notifications email, as currently is it only included in the issue create email notifications. I cant seem to find where this can be done f...
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I´m on a server instance. Everytime that an issue has been approvaI, must to be notify to an user without aplication access, and olso has to be able to see it from the portal. I wanted to configure...
- Question
- cloud
- jira-service-desk
- server
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Hello Guys, We are using JSD Cloud and we have Automation for Jira plugin. I have a project where I have several request types. My managers want to see the count of requests on the dashboard ...
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I cannot use JSD (our organization has said no) but we currently use Jira. Any suggestions for making Jira accommodate some Service Desk type features? For example, should I create a sepa...
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Hi Have an issue with an SD user account and enabling 2FA. When trying to enable error message says: Managed account You can't enable two-step verification. We recommend that you use your ide...
- Question
- cloud
- jira-service-desk
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |