Jira Service Management

Setting up a software new user. looking for a simple help desk setup so that a customer sends a email request for support. We assign this to an agent. The customer is advised by email. We set the ...

• Question
• cloud
• jira-service-desk

...0'   As result you can see result like this, e.g. is’t problem with one of gadget:  [08/Apr/2020:20:24:40 +0200] 10.10.10.236 - - "GET /rest/gadget/1.0/favfilters?showCounts=true&_=1...

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• bamboo-administration
• bitbucket-administration
• confluence-administration
• data-center
• fisheye-crucible-administration
• +4 more tags...

All customers can't change ticket's status, just users on my organization be able change. It is possivel customers change ticket's status too?  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm creating a queue for Customer A I just want all tickets from Organization A (regardless of status) in the queue I have the filters set at: reporter in organizationMembers(A) AND resolution = Un...

• Question
• cloud
• jira-service-desk

If I create a security level issue how do i associate it with a specific issue that I have created in Jira Service Desk?

• Question
• jira-service-desk

Hi,   In an automation (the new built in automations, not the old ones.) I am attempting to set the Assignee to a ticket to unassigned. Immediately after that I am attempting to assign the tic...

• Question
• automation
• cloud
• jira-service-desk

We would like to somehow group our (internal) customers by Departments for more useful reporting.   I could not find anything in the documentation relating to customer tiers or groups, adding ...

• Question
• cloud
• customer
• group
• jira-service-desk

I recently created a new customer and product.  When attempting to select these during issue creation they do not appear in the drop down

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Thanks for making Remote Summit such a big success!  As is typical of Summit, we announced a various enhancements and improvements to further support streamlined incident management. To be sure ...

• Article
• opsgenie

I need Service Desk automation to assign an issue when a custom field changes but this trigger is not available.  As a workaround: Step 1. Create an "AUTOMATION FOR JIRA" rule that ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

we want to set a post function in the workflow to copy/move an issue from a JSD to an another project based on the customer request type.   We know that we could use the Project automation...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am 100% new to Service Desk and we are looking to start off using Service Desk as a Change Management tool. I am wanting to setup an approval process that depending on the Change Category (ie. Serv...

• Question
• cloud
• jira-service-desk

Can't find it anywhere. Documentation is useless as usual.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   I have set up Jira Service Desk for my team. When customers create a new request, they automatically have notifications turned on, which is great. But when Admin gets an approval em...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Trying to add Queues to a project. Many of our other projects have Queues but I now need to add Queues to another project.  I have searched and fumbled around but I haven't found an option for a...

• Question
• jira-service-desk
• jira-service-desk-server
• queue
• server

Hello After Re-run Jira Service,Dashboard(private or shared) of some user doesn't shown,screen is white and there is not any information in this screen ,even any gadget in dashboard screen, and das...

• Question
• jira
• jira-service-desk
• jira-service-desk-server
• server

Hello, Although, i see e-mail "No problems found with email settings configuration. Successfully connected to the specified email server." notification, can´t receive unfortunately e-mail.   ...

• Question
• cloud
• jira-service-desk

How do we enable email address verification on the Service Desk Portal or is this even possible?   When users email requests into our service desk for the first time they receive an email veri...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have a lot of customers working with a contact form on our website. The problem is, that i want to reply to the "reply to" e-mail and not the senders e-mail. I found a plugin on the jira store but ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

{ "update": { "comment": [ { "add": { "body": "{{comment}}" } } ] }, "resolution": { "name": "{{resolution}}" } , "transition": { "id": "{{transition_id}}" } }     &nb...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have created a project on Service Desk and various request types, each one automatically assign to a different team member.  Can I automatically assign two team members to one request type? O...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We have an organization in our Service Desk that want to know where data in Jira Service Desk is stored. It's one of the authorties i our country and they don't want to know the exakt geografici...

• Question
• cloud
• jira-service-desk

Hi, I'm having trouble with formatting Insight (Mindville) fields in smart values. I'm using Automation for Jira to send an email with a smart field like: Business Unit: <b>{{issue.customfiel...

• Question
• automation
• cloud
• insight
• jira-service-desk

To save time, we have cloned some similar tasks.  Now the start and end dates of the clones must be changed as we have some changes inside our project. Unfortunately the start and end dates can...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, Since installing the Opsgenie app (and granting the permission to override Do Not Disturb, when prompted), I'm finding my phone is constantly in DND mode - overriding my normal schedule. ...

• Question
• opsgenie