Community resources
Community resources
Community resources
Jira Service Management
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Hi Please let me know, how can i export JSD customers of a particular project but not all. And one of our clients asking to do this monthly once. Is it possible to automate this? We are using...
- Question
- cloud
- export
- jira-cloud
- jira-service-desk
- user
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Hi, I am running a Jira Software (version 8.6.0). I want to try the Jira Service Desk integration (version (4.6.0). I created a sample Basic Service Desk project. I am facing a blank Page for cust...
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Good day! Tell me how to make sure that a certain request field is not displayed to the task author when creating, but is displayed in the already created application? (I mean the display on the cli...
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Is there any limit on select (drodown) values like product name in jira service desk cloud by default, one of our category values run more than 1000
- Question
- cloud
- jira-service-desk
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Hello, we still have the problem here that none of our customers can access the HelpDesk or Confluence. Although anonymous access is enabled for everyone, a login page is always displayed. I am at...
- Question
- customer
- jira-service-desk
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Hello all - we are currently in the process of migrating to Jira Service Desk from HEAT. I will be functioning in the role of Jira Service Desk Administrator. Our Jira Core / Software Administ...
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Faced the problem of adding comments from users of the support portal, if they are participants in the request. When commenting from the mail - comments were not added to the request, although the pa...
- Question
- comment
- jira-service-desk
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I selected that I would test that software option and now my views have changed I need to go back and unselect that. I can not find that option and go back.
- Question
- cloud
- jira-service-desk
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When managing a ticket in the "Demo service desk" there's an attribute on the sidebar that lets you log the amount of time you've spent on an issue: https://share.getcloudapp.com/v1ue9WPJ Is t...
- Question
- cloud
- jira-service-desk
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When we get the summary form for the employee to fill out, we go to Service Desk in the ticket and copy the link to put in the Slack channel. The employees are customers while the managers ar...
- Question
- cloud
- jira-service-desk
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I'm setting up the service desks. Customers should be able to register for various training courses. The maximum possible number of participants for one course is strictly limited. Could you please t...
- Question
- cloud
- jira-service-desk
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An employee I added as an Admin on the Service Desk site is unable to edit the workflows without my permission.
- Question
- cloud
- jira-service-desk
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In my last post, I introduced the idea of using Insight as a general-purpose Object-Oriented database to allow you to extend the Jira data model to capture information about objects and not just abou...
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Hello, I have a next-gen JSD project with a request type that has a date field called Date Needed By. When configuring a widget to use this request type, the following error occurs:...
- Question
- cloud
- jira-service-desk
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Hi community, Looking to make Jira Service Desk our helpdesk system at my company and would like to know how to get started. Looking to deploy the server/data center version on a Centos Linux. Wha...
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At my company, we do not have a separate support team and instead the development teams have a rotating role each sprint to handle any support requests we receive. They are currently using Jira Softw...
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Can you create a team in Jira and use that team in Jira SD to auto assign ticket based on issue type
I am trying to create teams that can auto assigned tickets based on the issue type selected by the customer
- Question
- cloud
- jira-service-desk
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I am looking to make all of JIRA Server read-only more than likely in the upcoming months for all users. I want to set up a project, that is no longer used currently, as browse only for now.&nb...
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I need a way to require users to validate certain fields before they are saved and submitted to the system. We had a team member add the wrong client as a watcher and the system just automatically sa...
- Question
- cloud
- jira-service-desk
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Using Service Desk earlier recipient use to receive mails from atlassian.net domain which i changed to custom domain by updating DKIM and SPF record in my DNS. Now all the emails sent from service de...
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I am setting up online customer registrations for various training courses in the service desk cloud. Is it possible for customers anonymously, without registering in Jira to view the information abo...
- Question
- cloud
- jira-service-desk
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Hi everyone, I would like to know if the following setup is possible: setting up a public Knowledge Base on Confluence and linking it to a Jira Service Desk that is not open to the publi...
- Question
- cloud
- jira-service-desk
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My scenario. I have an object that has an attribute called "Status" which has the following options: Active Disabled Replaced Is is possible that when replaced is selected, an at...
- Question
- cloud
- insight
- jira-service-desk
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I am not able to add/see created fields while editing request type . I want to add a new request type for a project. I created custom fields/schemes/screens/issue type etc. But still I am not ...
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I want to to know how to remove this section from an email after an issue has been resolved/done for a Jira Service Desk Classic project. I have reviewed all customer notifications, workflow, transi...
- Question
- cloud
- jira-service-desk
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Atlassian Community Events
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| 27 | |
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| May 29, 2025 11:41 AM PDT | ||
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| February 19, 2025 8:40 AM PST |