Community resources
Community resources
Community resources
Jira Service Management
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While creating the Gantt chart i can see few of my tasks are correctly mapped with my Epics but few are directly mapped with initiative wheras they should also come under epics.Iam unable to find the...
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Hi all, I need help with an issue where i do not have any more idea. I cannot assign a user for a jira service desk ticket. The assignee field of "Ticekt No" could not be updated. User "na...
- Question
- cloud
- jira-service-desk
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Hi Guys, I have a strange issue in a Jira Service Desk (Server) i have the field "Request Participant" but it "transforms" the name of people i put there into dots.... as like they are too l...
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We are a small team, 3 agents which provides support and 6 customer users which should be able to register the incidents. Are these customer users also free for accessing the service desk tool?
- Question
- cloud
- jira-service-desk
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Hi , We already use on the company service desk but for a specific service. Now we do some test to use it for our IT support. I have some question, we want that all users who creat...
- Question
- jira-service-desk
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...onnectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="f...
- Question
- jira-service-desk
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Realizing most of our service tickets can be resolved by executing data fix script in SSMS, I am looking for a way to automate the process. now my question is can i commit the SQL data fix scr...
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I am new to service desk using cloud option. Would like to modify the login screen and have a registration option for non registered customers. Does could help desk support this optio...
- Question
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i am using jira next gen version. i want to update the status under resolved on queues. i cant see the option of resolution to auto update the field in transition to "resolved". when i creat...
- Question
- cloud
- jira-service-desk
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Hi Atlassian community. Is there any way to book meetings in a google calendar using Jira automation?
- Question
- cloud
- jira-service-desk
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When this happens: A particular email address is sending a lot of email to JIRA Service Desk inbox in a short period of time. The advanced mail loop detector will block emails from specific email ad...
- Question
- cloud
- jira-service-desk
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In a list (dropdown, checklist, multiple choice, etc), Can one option be "other" where that is actually a text enterable field available in the list itself? Right now - selecting "other" requires a ...
- Question
- cloud
- jira-service-desk
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Hi! We have a license for 3 agents. They receive email notifications based on tickets. For email notifications, I added a Manager to Project settings\Notifications. Added his address as: ...
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Buenos dias Tengo instalado postgre 12 y me dice que no es compatible Que deberia de hacer ? No quiero desinstalar esa version Gracias
- Question
- jira-service-desk
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I am working on a process to create a Jira issue in a backlog for a service request in JSD. I started looking at the create constrained issue process here - I began using https:...
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We are trying to pull events where a user is deleted or given additional access but we cannot see who is making the changes. Is there a configuration that needs to happen?
- Question
- cloud
- jira-service-desk
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Hello team, i have created a Project automation rule in JIRA service desk, when ever a comment is added in the customer portal the comment is seen in the ticket plus the cloned ticket. and when eve...
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Hi, I am essentially trying to create a version of Atlassians own feature suggestion portal. We have a number of service desk portals already. I have created a new one which I want to give al...
- Question
- cloud
- jira-service-desk
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Hi all While using the option automation of project. I would like to set certain specific deadlines for the same JIRA project as for example: 10/02 of every year 10/05 of every year 10/08&...
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Hi, Is there a way to set up automatic notifications to team members when the On-Call Schedule is incomplete for the upcoming week? Thanks! Martin
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Hi, We are looking to roll out Jira Service desk & Confluence to our entire business as our new service desk tool and KB later this year. We would like to send out some staggered internal ...
- Question
- cloud
- confluence
- jira-service-desk
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We know that CAPTCHA can be enabled but this is only for those who are creating an account. But in our case, we don't need the user to make an account. So requirements are: - User will not create an...
- Question
- captcha
- cloud
- customer-portal
- jira-service-desk
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I have seen that this is currently not a direct functionality and has already been raised for a feature request suggesting for its implementation. Is there a workaround, that would not require...
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According to this topic the supported PostgreSQL version is 11.0 https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html However according to PostgreSQL official site ver...
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Hi, I need a way to find out what are the most searched words in my confluence server by users (in the search box) - is there any way of doing this? Thanks.
- Question
- confluence
- jira-service-desk-server
- server
Related collections
Atlassian Community Events
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| 18 | |
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| 2 |
| Subject | Author | Posted |
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| an hour ago | ||
| February 10, 2025 5:31 AM PST | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 23, 2025 5:50 PM PST |