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Reports and search results will display based on user set time zone, right?

InfiniteAdmin
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October 21, 2020

Hello Community!

I cant find documentation to confirm this, so I wanted to see if anyone here knows this. 

When a user sets their time zone (lets say EST) and they search for tickets created from 8am-11AM, the results will tickets created from 8am-11AM EST, right?

we have users in many time zones so im trying to figure out a way that when everyone pulls a report that we all see the same results. Would setting everyones time zone to system default be my only option?

Any suggestions or tips?

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