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- Jira service desk API works for agents but not for customers
Jira service desk API works for agents but not for customers
Hi there,
I'm trying to figure out how could I help some customers to use basic API calls.
When I run this one on the browser: <jira-home>/rest/api/2/search?jql=resolution+is+empty
I get a bunch of results with al my assigned issues.
When I do the same being a customer without the internal access, then I get redirected to the customer portal as if I'm logging in.
It is the same if I do the call saying I'm the reporter ( so a real case for a customer) but I get always back to the customer portal
How can I adapt the API call so the customers can use it to get all open issues in their projects.
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