Community resources
Community resources
Community resources
Jira Service Management
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Hi guys, I have been searching for some kind of answer to this but I only get old posts from 2012 etc. I am looking at setting up something with one of our partners where they receive ...
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Goodmorning JIRA Gurus, I'm a developer and I'm looking to implement Jira Service Desk on behalf of the company where I work. I use Jira Cloud and I created a "Service Request" project, to which I ...
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Why are you required to input your personal email address and password when setting up a custom emai
When setting up the custom email address, we are required to input an email address and password. Would this my personal details? Why is this required
- Question
- cloud
- jira-service-desk
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Hi all, I would like to start a discussion regarding the possibility of using 2 notification schemes for the same Jira Service desk project. Our goal is to have one notification scheme for the email...
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Our Primary contact has left the organization and i am the secondary contact. I am new to developer access, i need your support to make changes into the jira. In our organization we do have multipl...
- Question
- cloud
- jira-service-desk
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I have something unique requirements. I am configuring SLA to make sure a Service were Up 99% for example. We have the target time for that type of service 1 hour whole month. Any tic...
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I have the need to setup multiple Jira Service Desk Cloud accounts (including Software and Confluence) and would like to know if there is a way to easily script or automate the process based on a tem...
- Question
- cloud
- jira-service-desk
- jira-software
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Hi. We use Jira SD 3.8.1 & Jira Core 7.5.0, only 1 SD-project and some issue types, like "Support request" and "Bug" We have internal specialists and external contractors. Due to security rules...
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How Can I add my knowledgebase article within one of the request Types? I want to create a new request type named "Knowledgebase" wherein I can put all my articles of confluence.
- Question
- cloud
- jira-service-desk
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how can i copy a project and rename it ? I am using server 7.13
- Question
- jira-service-desk
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my trial insight doesn't work... I'm trying to create an object schemas but I'm getting "Gateway Timeout" error as shown below any ideas? I only need to retry in a few hours? Thanks in adva...
- Question
- insight
- jira-service-desk
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I am the admin of a Cloud Service Desk project, and we are using it only to create tickets internally and via email. We do not intend to allow customer to create or view tickets on a portal due to p...
- Question
- cloud
- jira-service-desk
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Problem: Comments are only being added to the ticket via email reply if the person is on the ticket as a Reporter or request participant. Since we often email Clients distribution grou...
- Question
- jira-service-desk
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Hi everyone I need to report/track how productive the agents are per day. In the end I need to know how many tickets per day do the "touch" or updated per day. So that is why I need a JQL search fo...
- Question
- cloud
- jira-service-desk
- productivity
- track
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I have changed in Projects->Project Settings-> Notifications->Customer Notifications, the Template to use for e-mails. I've added text, removed text, sent a tes...
- Question
- cloud
- jira-service-desk
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Is there a way for when an issue is created for all members of our IT team (the "People" in the project) to receive a notification, rather than them having to monitor the service desk?
- Question
- cloud
- jira-service-desk
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when creating a custom customer notification, I am limited to who I can send an email to. Is it possible to send an email to a distro group here?
- Question
- cloud
- jira-service-desk
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...omments. Is there something that I am missing? I scanned through the community pages and all notifications are enabled for public view of comments. But when replying to a ticket in a project the email i...
- Question
- cloud
- jira-service-desk
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We have some mail threads results in multiple cases on Jira, I mean for each mail thread, there are more than 1 case created. And as I knew, there's one case per mail thread so why this may happen?
- Question
- cloud
- jira-service-desk
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In next gen when trying to add new Metrix to SLA I have a blank screen. It is not populated with time metric and goals
- Question
- cloud
- jira-service-desk
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What about changing shape, colors, fonts, etc. Do I have to create my own button and use the API con build all this by myself?
- Question
- jira-service-desk-cloud
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Hi everyone, I am really having trouble restoring Jira from an XML-backup. The process gets stuck at 96% for hours or until I restart the service. I'm restoring from a PROD backup to a TEST instance...
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I need to disable the ability to generate tickets or leave comments on currently open tickets. And that our client can only see the tickets and their updates, without interacting with them.
- Question
- cloud
- jira-service-desk
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Hello, Is there an example or a proper documentation/tutorial for integrating the Jira Service Desk API (not the REST one) in a Java app and doing some basic stuff (get all the issues for example)?
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Hello, I have an internal discussion with my team mates to find out which is the best and optimal way to organize our teams. We are a Change Management team and will propose a new way...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
Related collections
Atlassian Community Events
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| 48 | |
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| July 29, 2025 5:22 PM PDT |