Dear Community,
I would like to know is there an easy way to disable customers from submitting new requests through the portal. I want them to be able to view their past tickets but they shouldn't be able to create new ones. Is there a way to achieve this?
Thanks in advance,
Regards
Is this possible depending on a choice field ? Let's say there's a drop down menu stating supporting is needed then they choose No they can no longer submit the ticket.
Hi @Doğucan Baskın,
You should be able to achieve this by removing Service Desk Customer - Portal Access from the Create issues permission in the permission scheme of your project.
You can get there through Project settings > Permissions and then from the Actions button at the top right of your screen: Edit Permissions.
A few important disclaimers, though:
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