Recurring Answers in Section "Answer Customer"

[Timo Tyrakowski]

Hello everybody!

We are currently working with Freshdesk and are thinking about switching to Jira.

Currently we can define "recurring answers" and then invite them in the editor in the "Reply to customers" section.

Very often there is the same answer or we create project tickets where we ask for access data or other things.

So like the subject says we need to be able to insert a text into the answer field in a ticket with 2 clicks.

Is that somehow possible?

[Jack Brickey]

not OOTB but you can consider an addon app or do what I do and use one of the text-expander apps, e.g. atext, phrase express, etc. IMO these options are best as they can be used well beyond the one service desk app.

[Timo Tyrakowski]

You can sent me some apps example?