The user must have a Jira Service Desk license and Service Desk Agent permission on this project.

[Bhawana Pandey]

Not able to assign issues to certain users. instead they are already under Assignable users. When checking Permission helper it i showing The user must have a Jira Service Desk license and Service Desk Agent permission on this project. How to add this?

[Hernan Halabi - Elite IT Consulting Group]

Hello @Bhawana Pandey user should be in the jira-service-desk group and belong to the role/group that is granting service desk agent in the permission scheme assigned to that project

[Hana Kučerová]

Hello @Bhawana Pandey

your users need to be Agents in Jira Service Desk. Please see this article to set this, section Agents in Jira Service Desk -> Giving them application access to Jira Service Desk Cloud.