Create a ticket at assign it to customer

Hi,

I want to create a ticket and then want to response to the customer with an update. So that the person of the organisation get's a mail and see the ticket.

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Hi @SMT - Mustafa Demir

If you set the requester as the customer that you would like then they will receive all the public updates on a ticket.

Hope that helps

Regards, Liam

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Hi Liam,

I have the following fields i see actually. That is: Assignee, Reporter and Request Participants.

Regards,
Mustafa Demir

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So what issue are you experiencing?

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Create a ticket at assign it to customer

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