Community resources
Community resources
Community resources
Jira Service Management
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Hi, Is there a way to customize the CSAT? Meaning, can we add more questions to the survey according to our specific needs? We'd like to know how satisfied the customers are in terms of qual...
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Hi everyone I'm trying to add a button in to our change/CAB tickets that lets you move the ticket to a queue. The queue being 'wishlist'. I've been into workflow and tried 'adding transition'...
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I was not able to find more information about this so perhaps someone here has run in to the same use case. We currently have 2 JSD projects (lets call them A and B) and the browse project permissio...
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Hi we are working on Jira Service Desk Atlassian cloud Environment and would like to understand if it's possibile to restrict the visibility of one specific field of an issuetype/request type....
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I want to import a ticket via External System Import Jira service desk with a CSV file. The date format : dd/mm/yyyy hh:mm In my CSV file, Time to first response value is 04:00 and Time t...
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Hi, I am new to JSD cloud, so please excuse if this is a basic question. I have launched JSD and now I want to be able to send a nighty email which includes an Excel/CSV attachment or HTML t...
- Question
- automation
- cloud
- jira-service-desk-cloud
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Hi all - looking for some guidance on this. I need to ensure our teams are inputting data in to the component field, I was thinking of having this done on a transition through a validator but I'm not...
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Hi, Is if possible to configure or restrict users that don't belong to certain role from editing certain fields on Issues? For e.g. User in Quality role can only edit "Defect Comment field" Users ...
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RevSpring Customer Portal We have many customers requesting to see the create date on the customer portal view for their tickets. As well as be able to sort by this field. To...
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Our customer is using ServiceDesk Plus and we want to be able to open/update tickets between both systems. We tried using email to open and update tickets, however, our customer's Service desk...
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We are unable to move an item from a service desk to a classic project without losing an attachment that was provided through the service desk request.
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I would like everytime a POC is added in a issue ticket to be alerted they have been added to it. How would I do this in the Jira Service Desk Project? Is there a way to use the automation fea...
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...ossible to make it ready for customers. - I can't have a public Knowledge for customers. Well, I could send customers to Confluence link directly (I already set confluence to public access), but people w...
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We are in the process of migrating from one Jira instance to another, so I currently have two logins. When setting up the second login I consistently ran into problems where it would show the first a...
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Dear all, Today while configuring our new Jira Service Desk, I find out that the JSD is infinite looping. I already setup the email handler but still the looping is not stop. What config is wrong an...
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I recently inherited the Jira Service Desk configuration. We currently have the POP3 default email server in place with our email handler is using this default mail server. I have observed tha...
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Hello everyone! I can't create new issues from email, though it worked fine two days ago. When i go to page with projects i see warning "Failed to retrieve project data". I can see all set...
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Team We want to start moving some of our old projects to next gen...how do I do this and copy over the schemes, Workflow, request types and automation?
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We currently have Jira Service Desk licensing, is there additional costs for Jira Core?
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I'm trying to setup a Service Desk project with an email account which when emails are received, they are converted into Support Issues. I've got everything setup at the system level with no problem...
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In trying to create custom field that would allow for exact time an event occurred...it appears the date/time picker will only go in 30 min intervals. We will need the exact time down to the minute. ...
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For a public servicedesk project we opened up the JSD portal to allow anonymous submission of an issue. This portal however would need to be multilingual as the users raising these requests are n...
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Hi everyone, Our script is here, import com.atlassian.jira.component.ComponentAccessor def singleSelect = getFieldById(getFieldChanged()) def optionsManager = ComponentAccessor.getOpt...
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we would like to assign different authorizations to different users of the same company: User A only has access to Service Desk project 1 User B only has access to Service Desk project 2 etc. ...
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Hi, Is possible to disable the possibility of Jira Service Desk customers to change their passwords from Jira? I have a project where i have added my customers, but i need to manage...
Atlassian Community Events
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