Jira Service Management

All my customers are included in an organization, But in the query, this fields doesnt appear in all the cases. I attached the image.   Wich would be the reason of this? Thank you

• Question
• cloud
• jira-service-management

All my customers are included in an organization, But in the query, this fields doesnt appear in all the cases. I attached the image.   Wich would be the reason of this? Thank you

• Question
• cloud
• jira-service-management

I am looking for a way to have a select list with additional fields. For example Name Start Date End Date Type I need the user to be able to select from a drop-down list the Name.  The addi...

• Question
• jira-service-management
• jira-service-management-server
• server

Some of our JSM Agents are inviting customers into their projects via the "Add customers" feature in the Agent view. This sends an email invitation to the customers and then they can create tickets ...

• Question
• cloud
• jira-service-management

Based on your feedback and usage metrics we've changed the look of the Incident Command Center (ICC) as of February 10, 2021. You'll see the newer interface once you open a new ICC Session.  &...

• Article
• opsgenie

I know I can lookup an issues if I have the specific ID, is there a way to view all open issues in the queue from a connected channel?

• Question
• cloud
• jira-service-management

Hi, I need some help please. I cant invite new members to a project via the invite teams option. It keeps telling me having an issue, please check your connection.   Please can i have some ...

• Question
• cloud
• jira-service-management

Hello, we need to know if "source.fields_created" and "source.fields_resolutiondate", only one is generated for each ticket or one is generated for each state that the ticket passes through. What we...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• server

I have automations that I have created that are on schedule task. In those automation I wanted to build in a delay for a specific amount of time so that it would then transition to close after that t...

• Question
• cloud
• jira-service-management

I have a user "Jawahar" that has been given the role of Service Desk Team Member, but when I try and assign a ticket to him I get the following error. What am I missing? Thanks, Chris

• Question
• cloud
• jira-service-management

Hi, We're looking for the ability to schedule an appointment/event/meeting with the ticket reporter that would populate our personal Google Calendars. I've looked at various Google sync addons but I...

• Question
• cloud
• jira-service-management

Hello,   I am using a next gen project within Jira SM. I am attempting to see how many issues each of my agents resolved on a monthly basis but am unable to find a "resolved by" or "closed by"...

• Question
• cloud
• jira-service-management

I keep receiving errors when trying to access the Jira training module. Different errors each time. I have a Jira server deployment.

• Question
• jira-service-management
• jira-service-management-server
• server

I want to create specific resolutions for each ending status of my workflow. For example, if our CS team call a client and this client doesn't pick up the phone, I want to have a list of possible res...

• Question
• cloud
• jira-service-management

Hi, I need your help  Today I upgraded 8.14 to 8.15 and switched to HTTPS but I can no longer see the files I added. when I want to see image files errors is ; "Ouch! We can't load the imag...

• Question
• jira-service-management
• jira-service-management-server
• server

We are creating new project via API V3 and how we can pass existing project template to API so that newly created project should have same default screens

• Question
• cloud
• jira-service-management

I was looking through different community questions, when I came across this post. It was a unique case and it got me wondering if it's necessary to have such information at your disposal and what wo...

• Article
• cloud
• jira-service-management

Our default browser is IE. We want our users receiving emails from Service Desk with the "View Issue" link to have this link open in Chrome or Edge.  Does anybody know how to do this? Thank yo...

• Question
• jira-service-management
• jira-service-management-server
• notification
• server

Hello, I got the message "At the current rate you will exceed your monthly execution limit. Upgrade your plan to increase your limit and continue automating.". 1) Where can I see my current number...

• Question
• cloud
• jira-service-management

I noticed that when a Service Management agent creates a ticket and share it with an organization, the notifications for the customers are off by default. Is there a way to change this setting and m...

• Question
• cloud
• jira-service-management

Hi   Some of my Automation rules are "doing nothing" because of this: I can remember that tick box.. but can't find it. I can see the sentence, but there is no box to tick or untick. Wh...

• Question
• automation
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi guys,   Our customers are trying to attach files on their tickets but there is no such an option on the ticket.   On the visible fields I have the below config:   so I am ...

• Question
• cloud
• jira-service-management

I have created one test cloud instance and now i want to move a single project from test instance to paid version of cloud instance

• Question
• cloud
• jira-service-management

Hi everyone! I'm trying to build a dashboard to measure the efficiency of my team. I'd like to build a dashboard which will include the combination of the following: - Agent name - Tickets assigne...

• Question
• cloud
• jira-service-management
• report

I created a service desk for my co-workers if they need IT help. But i can't find the function that makes it able to connect the issue or problem to a EPIC of a poject. Does anyone know how this work...

• Question
• cloud
• jira-service-desk
• jira-service-management