Community resources
Community resources
Community resources
Jira Service Management
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How to get all my ticket result in excel with month
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I want to update my standard Jira Service Desk Escalated queue to include the sprint value for a linked Jira ticket. Can anyone assist and advise if this is possible? I've added in ...
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Hi, I'm new to Jira Service Desk and trying to learn the ropes. This forum is a great resource.
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I have created a kanban board on Jira for Bug Tracking, and we have linked customer requests/issues from Jira Service Desk. Our aim is that when a bug is fixed, we would like to contact the customers...
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How do I copy the Workflow associated with a Request Type from one Service Desk project to another? Service Desk Project A has a request type "General Question" and I created a Workflow for ...
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Hi, I’m having a very unusual issue Current implementation Created 2 different types of issues that can be raised by users Defined different screens to capture these details 1st Issue type is a...
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Did the requirements for the Help Center logo change? Please advise on how to remedy.
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Hi Is possible add a customer to a differents project in service desk with jira-python Thanks
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Hi everyone! As the service desk changed with portal groups at raise request form, I want to know if there is a way to add portal group option in queue columns. Thank you in advance, Dimitri...
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How to use Project Automation to remove specific Request Participants based off of the email address
Hello, I am trying to use Jira Project automation in Jira Service Desk Cloud to detect issues with specific Request Participants and remove that entry while preserving the other entries that mi...
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I've created APIs integration to GET Who is on call via cURL But every time I've tried to cURL to https://api.opsgenie.com/v2/schedules I've received an error below {"code":40301,"message"...
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My set up is to have a JSD project with agents that occasionally escalate tickets to a JSW project. The escalation is done by creating a new ticket in the JSW project and linking it with the JSD tick...
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Good day, I have the following problem: when they are sent to generate tickets through the mail and the header and mail is the same, these are entered as comments and not as a new ticket, do I have ...
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I am trying to create an alert via REST API. I am getting 202 response during alert creation and receiving response payload as mentioned in the API document. But, I don't see alert getting created in...
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(EDIT) I believe I found the solution, I had not added Customer Portal access to the security issues. (Original) Morning, I have discovered that some of our customers are not re...
595 views 2 1 Deleted user October 20, 2020 -
How to give a user access for creating custom field,screen, workflow., for a specific project. e.g. if i have two projects Project1 and project2 and i want to give custom field screen, ...
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Hi There, Sometimes I receive a ticket from external customer. It comes through the support desk and they are requesting me to send a reply also to their colleague who have never sent a suppor...
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Hi, I need an automation to link issues to an existing one which is mentioned in the description field. Case: Users write one or more JIRA ticket IDs in the description field of a new ticket ...
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If I reply to customers, they don’t get a respnse. I have tried everything regarding notifications already.
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Hi. We have customers complete a service desk form to install a device on to the network for a temporary period. We restrict the install for up to 1 year before it needs to be removed or requested fo...
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OpsGenie Heartbeat returning No handler found both in code and in Postman, the apikey and Heartbeat name a re both valid, so I'm stuck as to why this is occuring? I am sending the following Post req...
1,519 views 2 1 Deleted user October 20, 2020 -
Hello, can you help me please, i cant connect JSD to my mail server. on JSD i have next error Не удалось установить соединение. Проверьте и исправьте следующие ошибки: ConnectException: Conn...
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Hi, I'm an administrator trying to integrate creating tickets through slack I'm trying to open a ticket using a service desk portal on my slack app but can't seem to find how to so that. I ca...
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Hi everyone After logging a ticket in JIRA Service Desk we usually get a pop up box giving the ticket reference like the one below. This has recently stopped working for us again. Last time it happe...
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Hi I have a problem with SLA. Ticket is on status Resolved but SLA "Time to first response" still counting... Example ticket
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