Can we send SMS from Jira service management??

[Channa patna]

Can we send SMS from Jira service management?

Use case:

-- Whenever an issue is created/updated related to a Customer, we would like to send an SMS to the Customer ( mobile  no provided ) from Jira Service management ( Server/DC)'s Issue screens.

Appreciate any help.

[Brant Schroeder]

@Channa patna 

You would need an app to accomplish that.  https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=SMS

[Channa patna]

Thanks @Brant Schroeder . Do you have any suggestion for a specific app which could address our requirement ( for SERVER/DC version)?

[Brant Schroeder]

I believe that the only option for server is JEMH.  It is a very robust app and has been around for a long time.  You should start there.