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Community resources
Jira Service Management
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I've created a dashboard for our help desk. I would like it to be the first thing people see. But when I enter the project it seems to default to the last view I was using. And I see nothing anywhere...
- Question
- cloud
- jira-service-management
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Hi Guys, Hoping someone can help I have a field on our Portal page called Share With which is locked and not all of our projects are showing in the drop down. I think this field comes from Organizat...
- Question
- cloud
- jira-service-management
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When someone sends a ticket via email it gets assigned the request type and they receive notifications and responses. But when we create a ticket on a users behalf the request type is blank, so they ...
- Question
- cloud
- jira-service-management
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In service desk projects, we cant use "share with customer" button. Every comment is coming in internal. Then we need to edit, after edit "share with customer" button comes. But this is not the true...
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JSD doesn't respond and stuck on progress wheel when clicking on Create button for incident and tickets.
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Hi there, I was wondering if there is an option to show the customer satisfaction rating live through a plugin on a website from the jira service desk? EG: It is easy to post a 4.8 star field on th...
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Hallo zusammen, ich habe folgende Frage. Ich habe ein Ticket zB. Firewallregeln. Dazu gibt es aber 3 mögliche Bearbeiter. Wie kann ich wenn das Ticket Firewallregeln erstellt wird, einstellen das j...
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What is the maximum level of pages one can set up in JSM before setting up the Projects and subsequently the forms. for example: Page 1:a customer chooses the category: External Customer or Internal...
- Question
- cloud
- jira-service-management
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I am looking for the filed like the below.. there is combo box. We click combo box and choose one. and then more detail information and picture is display on somewhere.. &nb...
- Question
- cloud
- jira-service-management
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I want to make the field like the below. When I choose Category 1 as "A" Category2 only display a-1 and a-2 also If I choose Category 1 as "B" Category 2 only di...
- Question
- cloud
- jira-service-management
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Is it possible to make the customer or customer organization the trigger for an SLA to an issue? e.g. can I configure an SLA so that it is triggered based on which customer created the issue?
- Question
- cloud
- jira-service-management
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G'day all, I'd like to include the organisation field in the customer facing request forms that my organisation are using, basically so that the customers can select what organisation they're request...
- Question
- cloud
- jira-service-management
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I am trying to create service requests, all of which require separate fields, but when I make changes to the screen it affects all service requests. The service requests have different fields selecte...
684 views 1 0 Deleted user February 23, 2021- Question
- cloud
- jira-service-management
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How can I configure my jira service management portal so that customers do not have to log in to the portal to view articles from a linked knowledge base, but DO have to log in to create a support ti...
- Question
- cloud
- jira-service-management
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Is there a way to escalate to all users in a schedule or to simulate such behavior? There are options to escalate to on-call, previous, and next users, and to route to other teams, but not...
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Hi everyone. I need to be able to get the Active and INACTIVE user account ID using the user account email. At the moment I am able to get ACTIVE users id by hitting the endpoint: https://<...
- Question
- cloud
- jira-service-management
- rest-api
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My apologies if this has been answered previously. I'm curious if there's any options with e-mail integrations to communicate OUTBOUND from Opsgenie actions have been taken. My specific exampl...
- Question
- opsgenie
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When I use the excel plug in to get data about all requests in my service desk it returns all requested data but in the SLAs fields it only shows times and not whether that particular issue was "Met"...
- Question
- cloud
- jira-service-management
- ms-excel
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I have a very recent issue that has popped up and am scratching my head. Any thoughts appreciated. There isn't any automation that is causing this. Background: We have a website based on Squarespace...
- Question
- cloud
- jira-service-management
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We have escalation rules in place to alert alternate teams based on tags on an incident. When an incident is created, is it possible to automatically add tags based on criteria? I see the abil...
- Question
- opsgenie
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When a new customer is added to the portal, they click on the link to the portal in the welcome email. Then they see this screen about a password. How do I change the text on this screen? I don't lik...
- Question
- cloud
- jira-service-management
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I want to remove a customer from my service desk but I don't see this as an option. How can I remove/delete this person?
- Question
- cloud
- jira-service-management
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In the web app for Jira Service Management, clicking the Create button will default to Incident as the default issue type. Using the new mobile app, Service Request is the default and will keep being...
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We're using Jira Service Management server 4.14. In the notification that gets sent out when an issue is created, our customers would like to see the information they entered into the request. W...
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Our website is: https://xelonhelp.atlassian.net/ An error occurs when trying to access Jira Service Management: Your Atlassian Cloud site is currently unavailable. Please check Atlassian...
- Question
- cloud
- jira-service-management
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