Missing files and dirs after fresh install?

[Gleb Kartashov]

/var/atlassian/appdata has 2 dirs: "Jira" and "Confluence". Both are empty

/opt/atlassian/jira/work is empty

no logs dir

Jira doesn't start automatically on server restart even though is installed as a service. When started manually from start-jira.sh the supposed config page (localhost:8080) redirects to http://localhost:8080/secure/errors.jsp but the page is empty. When accessed from different device through network (jirahost:8080) also rediects to /secure/errors.jsp and returns HTTP 503 status.

OS ver is Ubuntu LTS freshly installed

Jira ver is Jira Service Management 4.7.1 Data Center ("atlassian-servicedesk-4.7.1-x64.bin" file) freshly installed.

This occurs after uninstalling Jira, removing remaining dirs and installing again. Installation process never caused any errors.

[Jeroen Poismans · Accepted solution]

Hi Gleb,

Does the user who does the installation have enough permissions on the /var and /opt directories?

Regards,

Jeroen

[Gleb Kartashov]

Hi Jeroen. 

My OS is Ubuntu LTS and I didn't realise that by default there's no root password so you can't login as root. Fixed it now, thanks!