Jira Service Management

Can customers take advantage of the portal without having to have a user created for each of them? 

• Question
• cloud
• jira-service-management

NOTE: This is using JETI notification scheme not JSM notification scheme. For the life of me I cannot get this to work. I'm sure it is something I'm doing wrong but I cannot figure it out. I h...

• Question
• addon-com.metainf.jira.plugin.emailissue
• cloud
• jira-service-management

Hello, I configured a new CloudWatch Events integration by following the documentation in Amazon CloudWatch Events Integration. On AWS, when the a new topic subscription is created, CloudWatch auto...

• Question
• cloud
• opsgenie

Hello, I was trying to find a way to automatically close some alerts that are sent to our account "Default API": these alerts are correctly coming on this endpoint and I know how to create the appro...

• Question
• cloud
• opsgenie

Hi,   I have the below automation that I am trying to do. The ticket that I opened has a "Total Cost" of 1,100 but it states that the field doesn't match the condition. 

• Question
• jira-service-management
• jira-service-management-server
• server

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• Question
• cloud
• jira-service-management
• timesheet
• track

I am currently trying to create a report for our Jira service desk that breaks down the selections that people have made for a particular request type.  I'm currently using the format: "Request...

• Question
• cloud
• jira-service-management

Hello, I'm setting up a Project creation automation (which is already working), but in the Permission Scheme creation part, I'm taking the error below when I try to use the "Project Role" type: HTT...

• Question
• cloud
• jira-service-management

Hi everyone!   We want to start with a new Jira Service Management Project. We have created a lot of services and linked them. So for example: Service A and Service B are used by Service C. Ea...

• Question
• cloud
• jira-service-management

I'm sure that JIRA tickets used to show confluence (knowledge base) page recommendations (i.e.  when a ticket was raised JIRA would show confluence pages that were most apt for resolving the iss...

• Question
• cloud
• jira-service-management

Dear Support We have 2 exchange mail  server and both are with this same name. There are two A reconds in dns (round robin) eg: nslookup mail.domain.com Name: mail.domain.com Address: 192.1...

• Question
• jira-service-management
• jira-service-management-server
• server

How can we generate a report that automatically shows the closed requests per agent for that month.

• Question
• atl-orange
• cloud
• jira-service-management

Hi Community, We have set up a number of 'Dashboards' which have been shared with our customers. The dashboards have a range of 'gadgets' to pull through data such as the number of incidents raised...

• Question
• cloud
• jira-service-management

Hi,  like most companies we are forced to abandon our server products and need to move to the cloud.  We use Jira Software, Jira Service Desk (and Confluence).  Our plan was to move...

• Question
• jira-service-desk
• jira-service-management
• jira-service-management-server
• migration-customer-care
• server

Can you revert back to a previous version of automation rule after it has been published...asking for a friend,0)

• Question
• cloud
• jira-service-management

Hello, As an administrator , I am trying to update the values of jira.search.views.default.max, jira.search.views.max.limit parameters (system-->configuration--> advanced settin...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello there, Could you please advise - is it possible to import customers into Jira Service Management project from CSV file(with first name, last name, Email, Phone Number etc)? I've tried already...

• Question
• cloud
• jira-service-management

We've been using Salesforce and are looking to create a service desk for customer tickets in Jira. I'm assuming the classic template - external service desk is what I should use rather than a next ge...

• Question
• cloud
• jira-service-management

Hi Community!   The former Mindville Insight team have been hard at work bringing greater integration between Insight and Jira Service Management.   You may have heard we integrated Ins...

• Article
• cmdb
• data-center
• insight
• jira-service-management
• jira-service-management-server
• +1 more tag...

Hey! After updating the system to version 4.15.0. Browsing and downloading files stopped working. The system gives an error “Oops! Unable to load image. “Jira Service Management version 4.15.0. You c...

• Question
• jira-service-management
• jira-service-management-server
• server

I'm using 'CRM for JIRA' for managing customer attributes. Using this I've created a CRM company field called "Customer" which is basically the customer name. I've enabled the sync between Customer ...

• Question
• crm-for-jira
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

While updating customer permissions in a project, I am not being able to choose the settings of "Anyone can email the service project or raise a request in the portal". When I select the option and s...

• Question
• jira-service-management
• jira-service-management-server
• server

Here I want to change the request type when I transit the issue from x status to y status. lets consider, if I move from New to In-progress at that time only I want to change the request type from a...

• Question
• cloud
• jira-service-management

Hi, I am using JIRA Service Management Sandbox on the server now, but in the future we will use Cloud Version. I am exploring the custom Reports in JIRA project left sidebar, Reports > CUSTOM &gt...

• Question
• jira-service-management
• jira-service-management-server
• migration-customer-care
• server

I created an IT help desk project at JSM, with 5 agents users. We allow anonymous customer to create issue via email/form/widget. If a customer created an issue via Email channel, he/she is able to ...

• Question
• cloud
• jira-service-management