Community resources
Community resources
Community resources
Jira Service Management
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Hi there, we are going to implement Jira Service Desk for our 1-4th Level Support. We're going to use Confluence as Knowledge Base for the Agents especially in the 1st Level. And we have much troub...
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The Knowledge Base UI in Jira Service Desk cloud has recently (11/5/2020) been updated and allows multiple KBs to be linked to your service desk project. Before the change, I had a number of categor...
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I have set up my automation and its all the way to where I have to tell the system what I want to do. I want that when the status of the issue = ABC the due date field's value is removed/clear...
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Hello Everyone, i have jira software and jira service desk both are installed in seperated location(url) and each one has its own database. now i just asking can i have single account...
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Hi, I got few questions regarding Service Desk. 1. Is there any chance to re-send feedback request to the 'reporter' once ticket was closed. Currently there is an email generated by Service Desk to...
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Unable to render {include} The included page could not be found. In our service desk portal, we want to show our knowledge base to our customers however when a customer wants to view a ...
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Has anyone implemented MFA (we use DUO) where you can bypass MFA for service desk portal customers, but have it triggered for Jira Users only?
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Dear, I would like to add more options to the 'Issue Transitions' field in Legacy Automation. Where do I add more options in this? Follow image attached.
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I have got a JIRA Service Desk, server installation with 2 projects. Each has it own client organization. I have setup an LDAP connection but I want to link the users to one of the clients so they ca...
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Can these emails be filtered to only be sent when a certain severity of an event is created?
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Hello community, We are using Jira Service desk. When a service request is created from an email, we don't see the header of the original message. We need to see the address to which the ema...
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Hello all!! I used to be able to filter by "Last Comment" keyword search, for example project = "XYZ" AND "Last Comment" ~ "\"<<UDF_UP>>\"" AND "Last Comment Date"...
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I've configured slack integration and it's working just fine. When people add a comment through Slack it's always a customer visible comment. I want the opposite behaviour (i.e. slack comments should...
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Hello again team. What I need is to add a listener (or something) to do the following action, User comments "In Progress" Transition to "Work in Progress Status" Project Lead autom...
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I want to be able to send emails to our support email and for them show up in the service desk. I have added that mailbox but when we send emails to that address, they are not c...
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Hi everybody! Is there a way to change the default white font color under requests drop-down menu? The issue is that background there is defined by "Banner background" property under customize optio...
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I've had to customise a workflow to suit our company's service desk functionality, but now the pop up box, upon setting the issue to 'Resolved', no longer appears. Why has it gone and how do I config...
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We have a Atlassian cloud setup with: - JIRA Service Desk - OpsGenie For some unknown reason, I ended up with a user "name@org.com" having 2 accounts: - a customer account for Portal-only ac...
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Hello, Can you help me with creating the automation. I created custom field on wich I´m appling the rule. My idea is, whed the value of this field is more then 40:00, change type of status t...
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How do I raise a support ticket with JIRA? We have created a status in the workflow which doesn't link to any other status so gets stuck when this status is used. 1) How can I remove ...
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I have a project automation for our Service Desk, when a ticket with "urgent" in the summary is received, it is assigned to me and a Slack message is sent. This is working fine. I now wish to add a ...
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So, when Jira makes a change trough its workflow (like changing to "waiting for costumer" after we add a comment to a issue) it will send out a notification email saying a user changed the status (th...
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I can't find where to rename them. As a result, I need to translate statuses into another language. where i was looking: Project settings/Language support Issues/Statuses Project settings/Request...
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Доброго времени суток! Подскажите пожалуйста, как в уведомлениях проекта изменить домен с которого будут отправляться ответы клиентам? Например у меня есть 3 проекта, для каждого нужен свой почтовый ...
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Hi We have JIRA Service Desk that supports production issues and we want to link it to JIRA Project where 1. Everytime a ticket is submitted in JIRA Service Desk, the details are passed on to ...
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