Community resources
Community resources
Community resources
Jira Service Management
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Hi, Comments field is not available for edition. when restart computer it is ok but after couple of edition, it is not available anymore. Note that when this issue is present, a loading icon is shown...
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Hey there, I was wondering if it is possible to change the style and color of the priority arrows? I wanted to make the arrow fatter. By default, the image with the URL /images/icons/priorities...
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Hi team, Is it possible to hide the "reply to customer" option from view in the comments box? The reason for doing so is that from a UX perspective, the two options are two close to each ...
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Can we push alert to opsgenie when the issue status is changed only? not when it is created. Also using new automation I cannot send alert to Opsgenie even when the issue is created. If sending ale...
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Hi all, I want to create a field "Region" which could either be APAC, EMEA or AMER. The field will be auto populated based on the support email address that the client uses. Example: If c...
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Hello, How can I remove an user with " Org. & Site Admin " access ?
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Hi I am absolutely new to Jira and Service Desk; we are not an IT or Software company but a small independent finance broker. A recent change in regulations has required us to look for a solution to...
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Hi How does the JSD email request handler determines whether a new ticket should be created or an existing ticket should be updated? I see that a couple of times, an existing ticket of a cu...
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Hi, I got 1 user that's unable to receive my Jira ticket reply. I've checked with MS 365 (their email hosting) and they have confirmed nothing is blocked. I'm not sure what's the issue. sharul
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Ola Pessoal, gostaria de um auxilio, estou com um problema para encontrar os componentes em meu Projeto, o Jira foi configurado por uma outra pessoa que não faz mais parte da equipe e gostaria de des...
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We have recently started using sub-tasks for activities that others internally need to complete, and I want to help the team to create a dedicated queue for sub-tasks. Can someone please help me as I...
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Hello, Our company is new to this product and I have been asked to get SSL going on the Service Desk website. I am trying to follow this:https://confluence.atlassian.com/adminjiraserve...
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Hi teams, I've created request types and organized them by groups. Is it possible to create queues with those groups ? There's actually 7 groups with 10 different request types Thanks,
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How do I make any customer search for requests on the portal? I have two test clients, but do not research the available calls between them. Only those created by himself. The message no request foun...
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Hello guys, Recently our Service desk instance became slower than usual - Automations started failing/not executing properly, the queues take 1-2 minutes to load, our tickets load a lot slower, etc....
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This message appears when I try to change the signup configurations :Something has gone wrong with your request. If symptoms persist contact your System Administrator. Anyone can help me?
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Hello guys, Has anyone had a problem like the one from the screenshot? You can see that the rule is executed with NO ACTIONS PERFORMED. However, in the audit log there are several If blocks and I h...
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Dear All, We use : JIRA Service Desk 4.3.4 / Jira Core 8.3.4 We face issue with the sending of notification when some comment are added inside an issue. 2 comments from a user ...
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Dear all, I have a test Service Desk setup on which I can create incidents request. The next step is to find out the best practice way of implementing the Problem Mangement in Jira. For that I hav...
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Can someone help me with a list of rights that Jira has when integrated with Slack. Thank you guys.
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Can you change Emailed Requests into the Issue Type Incidents?
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Created a request type and user can enter data. once it comes in for the agent to review. None of the columns are on the right side of the screen to be edited.
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Hi Team, I am able to find the a fields Approvals (of type on dev env) but not on QA env. Could you please help me with steps and configurations to create the field of type Approvals. I need Approv...
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I have upgraded my account from "free" to "standard". However, I still can't add more than 3 users! And I can't use security levels for specific issues: "The Free plan doesn't let you set security ...
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After a server reboot, the JIRA service desk site is not coming back online. Tried several reboots and restart services with no luck.
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