Coudn't send request/raise a ticket from customer portal

[Rodriguez, Jhon Ronald]

Our customer was unable to raise a ticket. he keeps receiving this message error on his customer portal.

[Olga Videc]

Hello @Rodriguez, Jhon Ronald 

This is not common on the cloud but I found a similar question, Atlassian team member explained that:

Quoting Atlassian team member

" This issue usually happens when using a proxy or some browser extensions or some Internet security tools. 

Can you please check with your customer?

1. Do the affected users have any browser add-on/extension or any security application installed on their machine that could cause this issue, or, do they use a proxy or a VPN?
2. Ask the affected user(s) to check if they have the issue also when using:
   1. A private/incognito browser window
   2. a different browser
   3. a different computer on a different internet connection  

"

From: https://community.atlassian.com/t5/Jira-questions/Jira-CLOUD-XSRF-Security-Token-Missing-when-closing-a-ticket/qaq-p/1322164

BR, Olga