Can I raise a request without signing up on JIRA?

[Jeremy Tang]

I'm trying to see if Jira ITSM can work as a ticketing system for our end customers.

As far as my research goes, it seems I would need to sign up on JIRA first? That seems to be quite an extra step for a customer who's experiencing an issue and wanting to get it resolved. Here's an example I've found from a SaaS using Jira ITSM.

Is there a way for anyone to raise a support ticket (be a customer) without signing up?

[Daniel Ebers · Accepted solution]

Hi @Jeremy Tang (Trimmy Choo)

apart from the Issue Collector you could create a login-free portal.

This would lower the amount of time needed for a customer to log a request with your team.

You could check first from the description if you think it will cater your needs:

• Introducing the login-free portal for Jira Service Desk Cloud
  https://confluence.atlassian.com/servicedeskcloud/blog/2017/04/introducing-the-login-free-portal-for-jira-service-desk-cloud

Regards,
Daniel

[Ollie Guan · Accepted solution]

Hi @Jeremy Tang (Trimmy Choo) ,

An issue collector allows you to easily gather feedback on any website in the form of Jira issues, even from users who don't have Jira accounts.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/

https://support.atlassian.com/jira-cloud-administration/docs/customize-the-jira-issue-collector/

[Jeremy Tang]

Thanks, Ollie! That's awesome - can we set up automation to let customers know when issues are resolved though? Or is there any lack of functionality compared to raising a request as a "Customer"?