Email to Board - rejected due to Bulk status
Hello,
I have been having a repeated issue with connecting my service desk to a customer's Service Now application.
For now, All we need to do is push alert notification emails from our customer's Service Now to our system, and our engineers will resolve the handling of updating and closure of the requests.
However, when the SNow application sends us a notice, typically when a new case on their side is created - it is consistently rejected by Jira Service Management due to its Bulk Status.
Including a Screenshot example from the logs:
It's odd that the email request comes in twice, at exactly the same time. This is the case for all subsequent log entries of failed email requests.
Note, I checked other global mail settings and pasting below:
Incoming Mail Settings:
- Bulk threshold set to 4
Allow List Settings:
- allowed domains that were captured in logs
Anything else I could look in to?