Community resources
Community resources
Community resources
Jira Service Management
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Hello, For the past month or so, when our customers register and try to log in using Microsoft, they get a screen saying Atlassian needs permissions to access our organization resources and only an ...
- Question
- cloud
- jira-service-management
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Hi, Just a simple question to start with. We are migrating from Zendesk to Service Desk. Do I understand correctly that we need to make 1 project per customer in the Service Desk environment...
- Question
- cloud
- jira-service-management
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I opened up a request and the assignee mentioned me in the comments. I received a customer notification and JIRA notification because they used the '@' mention. I am a JIRA admin so is that why I rec...
- Question
- cloud
- jira-service-management
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In our Customer Portal our users can see status and updates on the incidents and requests they opened in the customer portal. However, if they did not open this via self-service and either emailed th...
- Question
- cloud
- jira-service-management
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I have attached labels to many request types to help users find the request type they are look for. They are on the request form as a hidden field with the search terms that are not elsewhere on...
- Question
- cloud
- jira-service-management
- label
- search
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I'm currently setting up a JSM implementation on Cloud and am dealing with the idiosyncracies of the New Issue View. The client doesn't want to see "Show x More Fields" which can be changed if ...
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Hello, We have received feedback from our customer that our service desk customers can't see the Description field and Attachments in their own requests and requests shared with them. They can see t...
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I would like to use the jira service desk automation, to automatically update the customer request type, when someone doesn't use the portal to create a ticket. Most of the request types are b...
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Ich habe das JIRA Service Desk mit unserer Wissensdatenbank (Bereich Confluence) verknüpft. Melde ich mich als Kunde an und suche im Hilfe Bereich nach einem bestimmten Thema, werden mir Vorschläge ...
- Question
- cloud
- jira-service-management
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Hi! I don't have a scriptrunner, and need to come up with a workaround. Goal: understand how many story points are there in the Backlog for frontend tasks. All tasks are labeled as FrontEnd or Bac...
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We have started to use the Insight plugin for Asset management. I have created teo Object Schemas one for IT and one for HR. In the IT one we create a laptops and desktops and I want to link the ass...
- Question
- cloud
- insight
- jira-service-management
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Hi there We have 1 JSM site and will have a main project for collecting customer support requests. i want to have a second project though that is for demo/training purposes only though and ...
- Question
- cloud
- jira-service-management
- next-gen
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Good day, dear, I tell you that I am faced with a challenge regarding the creation of a ticket within the system. In the visualization in the combo 'Type' you cannot see the complete information. T...
- Question
- cloud
- jira-service-management
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Hi I am quite new to Jira, so I hope this is not a stupid question... But after one hour try and google.... I have a classic service management project and also activated Insight asset management. ...
- Question
- cloud
- insight
- jira-service-management
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Hi, How can I transition the report available for each project into dashboards. I cannot find the same widgets that can allow me to report on those metrics in the reporting sections. Additionally, ...
- Question
- cloud
- jira-service-management
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Hi team, Currently, our customers have very limited view/options on their next-gen project portal. This being all tickets per project, status and type. 1) Is there a roadmap planning to add o...
- Question
- cloud
- jira-service-management
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jira server shedule does not work ,and the mail can not send to issue creater , and mail server test weill
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Hi, how do I customize or remove the "Request Resolved" information text (in blue)? It is very confusing as the issue has not been resolved yet. This is the issue resolve screen created by Jira Serv...
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Hello there, I have these 4 CSV files i want to import in Jira Cloud (See attachments): 1. JIRA_CHANGELOGS.CSV (Changelog ) - a table containing all the changes an issue goes through. Includi...
- Question
- cloud
- jira-service-management
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For some reason I'm getting an error for a particular customer I want to add to an organization in the Service Desk. They were a user before and somehow their access was revoked.
- Question
- cloud
- jira-service-management
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The majority of our requests are created from email. What's the best practice of how to handle this type of request that is opened up in my team's queue? Use case: Employee emails my team (HR) and ...
- Question
- cloud
- jira-service-management
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It appears that when a service desk customer replies to an email notification on an issue ticket, it creates a whole new ticket versus just creating a comment on the ticket like it does when an agent...
- Question
- cloud
- jira-service-management
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Sometimes I do consulting with other companies and they use OpsGenie. Is there a way that I can get both alerts with the mobile app? There are 2 different email addresses and I do not wan...
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Is there a mac version of the Desktop Call Center Agent (.netCCA)? As seen at this link Or has anyone had success running the windows version of .netCCA in a emulator on a mac?
- Question
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I'm having some issue when a ticket is moved from status "A" to "B". The error message that appears is "We cannot move this occurrence at this moment". It says that i need schedule permission and i ...
- Question
- cloud
- jira-service-management
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