Community resources
Community resources
Community resources
Jira Service Management
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Hello, We would like security events as Jira SM issues (On-Premise, no internet connection). We would like to work with SOC operators to manage the issues as agents (not customers) We would l...
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I want to have a copy of my service desk, just in case of..... :)
- Question
- jira-service-desk
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Hello! We are using Jira Service Desk Management Since we didn't have enough licenses (15 licences for about 30 users in about 10 departments), till now there was one agent per department, so all ...
- Question
- jira
- jira-server
- jira-service-desk
- server
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As you can see by the 'No access' pic, we've figured out how to prevent access at that level when someone clicks on an item we don't want them to see. However, we wonder if it's possible to secure it...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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Hello there, I'm currently configuring JSM Cloud with SSO via ADFS. The SSO login works with different browsers after adding the ADFS server to the local intranet sites. So the delegation of the ...
- Question
- active-directory
- cloud
- jira-service-management
- sso
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Hello, i have a big problem by exporting my working time. In Jira it is shown in minutes and in the export file it is another format - always minutes x60. Example: working time 30 minutes -> ex...
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Hi Community Because of how we are set up currently, we have a open customer portal without the need for registration on the customers part. Mostly this works fine. But now I need a request type wit...
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Hi, we installed Jira Service Desk server version. Connected it with Confluence articles and the search works fine when logged in. But, we need to give users access to search articles for...
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In our company, Confluence is used as a collaboration platform among different departments and Jira Service Management by the IT department as a help desk ticketing system. Many people were giv...
- Question
- cloud
- jira-service-management
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Estou tentando adicionar uma nova transição da "Em aprovação" para "Aguardando Cliente" mas aparece o erro abaixo. Preciso de ajuda. I'm trying to add a new transition from "In approval" to "Waiting...
- Question
- cloud
- jira-service-management
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Hola, sabe alguien, como puedo modificar el contenido de las notificaciones?, solo encuentro los esquemas y decidir el evento y destinatario, pero no como editar el contenido, deseo personalizarlo &...
- Question
- jira-service-desk
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We are having hard times upgrading our Jira Core/Software/Service Desk from 7.13.1 to any later LTS. We are on Starter license. Is it possible to pay Atlassian team to help us on the matter?
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Hello, I have an organization set up in JSD because employees need to view other employees requests. The issue with setting up the organization is that employees can cancel other employees requests...
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Hello, I exported ticket using "Export - Export Excel CVS (current fields)" feature but i have problem converting as Date "created" and "resolved" field. When i import this CVS into Excel, i see ...
- Question
- cloud
- jira-service-management
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In a cloud instance the software licenses has been renewed, from standard to premium. If I go to Jira Settings - Products I find Jira Software is not enable, so it's logic that people with Jira Sofw...
- Question
- cloud
- jira-service-management
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Hi, How do I create proper SLAs on the Next-Gen project? since there is no issue type option on this type of project.
- Question
- cloud
- jira-service-management
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Hi, I have created a ticket in JSM project A and the automation rule clones the same ticket in JIRA software Project B. While creating the ticket in JSM Project A, i am linki...
6,256 views 6 0 Deleted user December 28, 2020- Question
- cloud
- jira-service-management
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why when creating a new service management project, the latter systematically inherits all existing customers !! How to resolve this problèm ? tks
- Question
- cloud
- jira-service-management
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Hi, We have several hundred organizations in our customer list in Jira. But we can't go further then page 5 on the buttom of the customer page. On page 5 we have only get to the ...
1,079 views 3 1 Deleted user December 28, 2020 -
Hello all, when someone load the Jira Desk page, for example to open a new ticket. The page hang in a loading page. The only way to go on is to refresh the page. Could anyone kindly support us to i...
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Excuse me, I am new in Jira. I want to set language from English to Chinese in Jira Software. In personal settings page, it says "Configure your language settings in your profile settings page...
- Question
- jira-software
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My team internally uses JIRA S/W Datacenter and I'm checking adapting Jira Service Management(Service Desk). Currently, there are only a few agent and a few cusotmers so I am consider...
- Question
- cloud
- jira-service-management
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...msText": "hi", "Receivers": "97812xxxxxxx, 97812xxxxxxxx,…", "SenderId": "22000", IsUnicode: true, IsFlash: false, UDH: "" "CheckId": "",} The problem is that in the web service of the SMS sender s...
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Hi, I would like to use jira service desk like email support tool. My typical situation is that I receive email from my customer and jira create new ticket. Then I usually reply to this customer ema...
- Question
- cloud
- jira-service-management
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Hello! Some questions about resolutions and ratings in JSM. Customers will be automatically asked to rate a support everytime a resolution is set? So independent of the resolution type, customers w...
- Question
- cloud
- jira-service-management
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