Jira Service Management

What might be some reasons a user of a project can no longer tag or @ anyone in the comment box of a ticket they own?  It seems to be isolated to this user.  We have tried in Edge and ...

• Question
• cloud
• jira-service-management
• jira-software

We have hundreds (thousands even) of organizations that use our 'product' and have a portal for support.  I want to capture the organization that's reporting the JSM  ticket but i can't man...

• Question
• api
• cloud
• jira-service-management
• scripted-field
• scriptrunner

Starting last week (maybe early this week? time is so fluid), when I click the Reported Issues button after hovering over a Reporter's name to find their prior submitted tix, the usual pop-up window ...

• Question
• cloud
• jira-service-management

I have a custom rule that sends an e-mail with a custom layout on Automation for Jira. However, we are not managing to add the organization field as a recipient. We added the participants field but...

• Question
• jira-service-management
• jira-service-management-server
• server

I get the following error message (see screenshot) I'm not a developer just using the service desk management sections so I don't even know what App it is referring to!  Any ideas?  

• Question
• cloud
• jira-service-management

Is there a way to configure Jira Service Desk so that when I click on a PDF it opens in adobe directly rather than me having to download OR at least auto download the file like it does for attached e...

• Question
• cloud
• jira-service-management

Is there a way that a call center-agent can document it´s phone-call with a customer in some kind of comment to a service-request-ticket, so that it can be easily identified later on. Additionally it...

• Question
• jira-service-management
• jira-service-management-server
• server

Quick question in regards to the jira service management portals, is there a way to set an open text description field for help desk agents, so basically I'm fine with creating the custom field with ...

• Question
• cloud
• jira-service-management

Hi, I have a service ticket open, but wanted to ask the community if they have had this issue occur? Use Case: we have an Opsgenie to JSM integration per the documentation enabled. Symption:  ...

• Question
• integration
• jira-service-management
• opsgenie

What are Atlassian's plans for Insight Asset Management? Is there a roadmap for Insight for Jira Cloud? Are you planning to introduce support for Next-Gen projects ? Are you planning ...

• Question
• asset-management
• cloud
• insight
• jira-service-management

Our Service Desk knowledge base articles are center aligned with margins and don't stretch the width of the window. I want them to be wider in the window, maybe 3/4 wide, so half the width of the mar...

• Question
• cloud
• jira-service-management

Hi I am not getting the option to add a due date when creating service requests or incidents on Jira Service Management

• Question
• cloud
• jira-service-management

Hello, I'm asking the community about an unexpected behavior on Jira Service Management (cloud). When I add a new IT Service Management project (from the template) to my organization, I can see all...

• Question
• cloud
• jira-cloud
• jira-service-management

No emails received (now, March 25, 2021) from outside customers - why? to: support@accure.atlassian.net We kindly ask Atlassian Support to help us at Accure with checking this.  

• Question
• cloud
• jira-service-management

Is there a way to force comment collapsing so that only the latest comment is shown? I've tried using "jira.comment.collapsing.minimum.hidden", setting it to 1, 0, 10 etc but nothing appears to affe...

• Question
• cloud
• comment
• jira-service-management

I am looking to have a Sharepoint Connector from Jira. So within a  Issue Number there should be a link or some thing when I clink that it shoud open up the Sharepoint excel file which has linke...

• Question
• cloud
• jira-service-management

Подскажите пожалуйста, как настроить синхронизацию данных Базы знаний между Confluence и Jira Service Management (серверной версией). Какие версии JIRA и Confluence могут между собой интегр...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, (TLDR below) Basically, I've got an email account connected to Jira that has multiple aliases on the mailbox and I want to be able to automatically change the issue type based on the email 'to'...

• Question
• automation
• cloud
• jira-service-management

Wondering if anyone knows how you add a field to show in the new List view for a Classic Business Project. I have a field that I created and we imported our project from an old site and I noticed ...

• Question
• cloud
• jira-service-management
• jira-work-management

Hi All, When a customer raises an issue via our Portal and then request is closed, if the customer replies (to reopen the issue), a new issue is created instead of reopening. I can confirm the 'rep...

• Question
• cloud
• jira-service-management

3 questions around the customer portal request view. Is there a way to hide/remove this circled section? It seems a bit redundant when all activity is already displaying. Is there a way to swa...

• Question
• cloud
• jira-service-management

Is it possible to have this work flow? Alert comes into OG > escalate to different team > have OG send a slack message to that person on call. Or a specific slack room. I know you can by crea...

• Question
• cloud
• opsgenie
• slack

Hello, Our policy is not to reopen a case that is closed, but we should create a new incident if the client want to keep going with the solution. In this scenario, the agent will create the incident...

• Question
• cloud
• jira-service-management

Is there currently any way to require the customer to leave a comment or attachment when approving or declining a customer portal request? I was hoping there would be something akin to transition scr...

• Question
• cloud
• jira-service-management

I'm doing a nice customization pass on many of my JIRA Service Desk portal, and I was fortunate to find this absolutely excellent guide for wiki formatting:  https://jira.atlassian.com/secure...

• Question
• cloud
• jira-service-management
• portal