Community resources
Community resources
Community resources
Jira Service Management
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Good afternoon, I need your support to import a total of 50,000 incidents to jira. Is the number of incidents to import limited? Waiting for comments
- Question
- cloud
- import
- incident
- jira-service-management
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Hi, While trying to access the customer portal only, the login option appears for the customer on the login page. The user can't switch for signup from the login page. We have even enabled the public...
- Question
- cloud
- jira-service-management
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We send automated tickets from one of our ERP systems to Jira Service Management via email. The text in green is what we send but recently we've started seeing transparent images embedded before and ...
- Question
- cloud
- jira-service-management
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Hi, We have modified our customer support page for one of our project according to our usecase and we want that whenever a new project is created by an api call, then that specific customer suppor...
- Question
- cloud
- jira-service-management
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We are using the built-in SLAs (see https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html – our URL is https://behavox.atlassian.net/jira/servicedesk/proje...
- Question
- cloud
- jira-service-management
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Is there an API that I can use to submit a request to a Knowledge Base and get back the same list of KB articles that JSM gets? I don't want to simply search Confluence - I want to know programmatica...
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We would like to disable the comment option after 5 days of ticket closure. We are able to disable comment option using "jira.permission.comment.user" transition property. But we want to allow...
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I need to pre-fill the fields of an issue according to the data that it was filled in another ticket on another project. There is a field which one is populated with an unique identifier for both iss...
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Back in April of last year one of the major product announcements from Opsgenie was the launch of the Incident investigation view which created a deep connection between Bitbucket and Opsgenie, empow...
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Please check the highlighted area (in red box) in the screenshot where the actual SLA is there in black box but the time to resolution window keeps on ticking and its not stopping at all. Plea...
- Question
- cloud
- jira-service-management
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We have a lot of automated tickets coming in from our clients. As they are automated the structure always is the same. It would be great if I could create an automation that fetches the information ...
- Question
- cloud
- jira-service-management
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Hello! Suddnely and without any change/update in the server, the units in one of my reports in determinated project, have changed from hours to months. I attach some images to make it clear. Curre...
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...ickets ever", "history": [], "attachments": [], "comments": [ { "body": "First comment!", "public": false, "created": "2020-10-13T12:37:06+02:00", "author": "5...
- Question
- cloud
- import
- jira-service-management
- json
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I am trying to create and upload a jira connect app,can I do it with my pyhton instead of javascript,procedure with js is mentioned here https://developer.atlassian.com/cloud/jira/platform/getti...
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I am trying to integrate AppSignal with Jira based on this documentation over here: https://docs.appsignal.com/application/integrations/jira.html But when it comes to the Incoming Authe...
- Question
- cloud
- jira-service-management
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Hi, i'm in charge of team 1603071212174. I would like to renew their Jira service management account. Today they paid monthly 200$ per person. I would like to pay for the year 2000$ for all ...
- Question
- cloud
- jira-service-management
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Workflow: 1. User creates Service Management ticket. Ticket has hidden field with default value (example: "Parent") 2. Automation trigger "When issue is created", then action "Create Service Desk R...
- Question
- cloud
- jira-service-management
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I need to be able to create quarterly reports, however, the report junction Jira has is quite limited. I have found creating a queue with the required details (i.e. status type and dates) shows the ...
- Question
- cloud
- jira-service-management
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We have an issue where customer provided certain details. Some how those details were missing on the Issue. When the customer re submitted the details which this time were attached in the comments th...
- Question
- cloud
- jira-service-management
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Hi guys, Long story short i have multiple projects in my jira service management. Like TEAM INFRA / TEAM WHATEVER / TEAM BALBLA I would like to know if it's possible to have one po...
- Question
- cloud
- jira-service-management
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Is it possible to have customers self-provision from a link? I.e., we onboard a new customer and send them a link for their admins to create their own accounts in our Service Management Cloud (free p...
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In our Service Desk, some of our agents sometimes choose to raise requests via email, rather than within JIRA. This Service Desk project is configured according to following screenshot to se...
- Question
- cloud
- jira-service-management
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Is there any way to update details of an alert via the API? I see that there's a way to add Tags and Notes, but specifically I want to update: { "details":{"key1":"value1","key2":"value2"}, } &nb...
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I would like our customers to be able to select a department name from a list of values on the request form (IT, HR, Fianance, etc) and have that selection auto populate an Approver using automation....
- Question
- cloud
- jira-service-management
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In our first Jira instance, we created whatever issue type was requested, which resulted in having thousands of issue types. This caused some confusion later for agents with trying to figure out what...
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