Community resources
Community resources
Community resources
Jira Service Management
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I am an msp owner and use service management for my clients. There are times I am on boarding new clients and wanted to know if I would be able to push software like an msi installer has an attachmen...
- Question
- cloud
- jira-service-management
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Hello - wondering if anyone can give some advice on this. I have a service desk that has many customers (over 50). However I need to restrict access for a handful of customers (3 max) to only see re...
- Question
- cloud
- jira-service-management
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We've noticed twice now in the last week that customers didn't receive a notification email after an agent did a public comment on an issue. We are using Jira Service Management cloud and a Team Mana...
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Hello, I wanted to tell you that I am doing a task to include groups of clients and within the groups add users, I do this from the option of clients. Now when I log in with my user with the role of ...
- Question
- cloud
- jira-service-management
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Hi all, I don't know how to solve this, whenever I cc someone in a Jira ticket they don't receive an email, only if I assign the ticket to them. How can I fix it? Thanks in advance
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Hi, When loading a ticket (I'm an admin user with full access -- checked via the "Permission helper"), I don't see any comments anymore. I can see the tickets description, but I don't see t...
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2021 is flying by, and the Halp team has been hard at work cranking out new features for you. We’ve spent a lot of time this quarter adding improvements that offer a more streamlined experience for...
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Hi! Suddenly I've started to get a error when the customer tries to fulfill his profile. Also get 404 and I click in "View Profile" of the customer. Has anybody had these issues? ...
- Question
- cloud
- jira-service-management
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Hi , Im trying the support product for the system support, how long i can use this with 3 free user And later after using 3-4 months if i want to add more agents is it possible ...
- Question
- cloud
- jira-service-management
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Dear all, I am defining my list of Organizations where everyone of them has an email or multiple email contact available as Customer. How can I be sure that the automatic email sent by Jira to those...
- Question
- cloud
- jira-service-management
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I am exploring the Jira API for creating issues for the passed date. Is there any way via which we can set past created and updated date for creating issue using API
- Question
- cloud
- jira-service-management
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Hi there, in our Opsgenie there is already a team that has a Splunk integration. But I need to establish another connection from Splunk to Opsgenie for my team. As far as I understand Splunk only ...
1,662 views 4 2 Deleted user May 11, 2021 -
Guys, I needed to be able to access all of my JIRA invoices since 2016, but from February 2021 onwards, an "Invalid order ID" message, do you know what it can be? Who can I email to get these invoice...
- Question
- cloud
- jira-service-management
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Is it possible to send notification only when two alerts matching some rule? For example message including particular text. First alert is open with message: "Problem with A-1" Second alert is open...
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how to add watch to tickets in a project
- Question
- cloud
- jira-service-management
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Hi, I have setup JSM for our support team so that when customers email our support email an issue is created in JSM (more details here), now we have clients emailing in, some will create a ticket th...
- Question
- cloud
- jira-service-management
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I want to see watchers and add myself as a watcher
- Question
- cloud
- jira-service-management
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How do I get issue time tracking to turn on in Jira Service management Cloud???
- Question
- cloud
- jira-service-management
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Dear all, in the OpsGenie documentation under the Service Incident Rules section It is stated that "team can contain up to 100 incident rules", so is It correct to say that the sum of the incident r...
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I have created an New employee onboarding form in JIRA service desk , which automatically creates a user object in Insight. The user has access to a number of business applicat...
- Question
- cloud
- insight
- jira-service-management
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We're having a discussion with a customer. It's about the integration of AWS, Promotheus and co. The customer has several Promotheus systems. Does the customer on the OpsGenie side only need o...
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Hi everyone, I am currently dealing with a situation where I need to monitor a multi-tenant infrastructure. We have several customers and for each customer we might or might not have more installatio...
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Hello There, I am looking out to extract a report which can help do an analysis on excel sheet. This report should contain who created, status(either close or open or other), descripti...
- Question
- cloud
- jira-service-management
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I would like to set the Assignee field on issue create based on the child value of a cascading select list. I am trying to use Automation for Jira and Scriptrunner unsuccessfully so far. What would y...
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Dear all, We have a special use case to cover which is as below : We have external customers who create ticket in Jira through an incoming Email Those customer does not have access to customer po...
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Atlassian Community Events
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| 23 | |
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| 17m ago | ||
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| Wednesday | ||
| June 18, 2025 4:57 PM PDT |