Jira Service Management

Hi, We have 6 sub1tasks in a Jira ticket and closing of some subtasks (based on summary match), parent ticket must have an email needs to be triggered. Say Suppose Subtask with Summary : S1, S2, S3...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi there, we are having issues with reporters are not getting email notification when there is a new comment on the ticket, also reporters are not getting email when new ticket was created by said re...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello, Currently, this warning turns orange once the timer for a ticket's SLA hits the 30-minute mark. The issue I'm having is that sometimes I will be working on another ticket for over 30 minutes ...

• Question
• cloud
• jira-service-management
• sla

Are you newer to Opsgenie and wondering what it is? This video will take you through a brief explanation of how Opsgenie's powerful alerting and on-call management can empower your Dev and IT teams t...

• Article
• opsgenie

I have seen some posts about changing the name of a project, which can be done in the project settings, but I would like a kind of checklist of things to do if a project has been in place for a while...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I have a couple of directors who want to try something different in their reporting (trying to be innovative). Is there a way to change the SLA Time to Resolution to count up instead of down? For exa...

• Question
• cloud
• jira-service-management

  The page is empty when I click the holidays tab. 

• Question
• addon-jira-timesheet-plugin
• atlassian-marketplace
• cloud
• jira-service-management

I'm trying to make a "quick ticket" type that allows my techs to just make a fast work log for a couple common issue requests like password reset requests made via phone call and restarting a specifi...

• Question
• cloud
• jira-service-management

I currently have two automation rules for a service management project. 1. Copy the value from a custom field into the Components field - Basically we have created a custom field for each request ty...

• Question
• cloud
• jira-service-management

I am utilizing the Automation feature to auto assign an issue to an admin one first comment.  That portion is working great, however I am attempting to add a validator that ONLY assigns on the f...

• Question
• cloud
• jira-service-management

Hi, Currently we need to associate an email address with a specific queue. So if any issues come in and meet the criteria of the queue then an email will be sent out and notify the user or group of ...

• Question
• cloud
• jira-service-management

Hi,   I'm wondering the following: How can we use SMTP for outgoing Office365 for incoming emails in Jira Cloud to ensure that all registered customers' emails automatically create support tic...

• Question
• cloud
• jira-service-management

We no longer have access to isometrix.atlassian.net to remove the domain, but I want to change it to our new instance of isometrixsoftware.atlassian. How can I do this?

• Question
• cloud
• jira-service-management

Hi all, I'm looking for an automation solution on my IT support board. I would like to set up a reminder for customers to respond to a ticket after 5 days of no response. I figured the trigger...

• Question
• automation
• cloud
• jira-service-management

Hi, In Jira, if I added or removed someone as a request participant, so those request participants will get notifications? Same for Watcher if I added or removed someone as a ticket watcher, s...

• Question
• cloud
• jira-service-management

Can anyone understand why my ticket says 'Closed' as it was resolved, and normally when you close a ticket it disappears into the 'Completed' tab of Jira. This closed ticket stays in the 'All open...

• Question
• cloud
• jira-service-management

Dear all, In our service Desk from our production Jira instance, we have implemented Automation in 2 sections : Automation Legacy Automation In the first section Automation Legacy we have some ...

• Question
• cloud
• jira-service-management

Hello, We have a situation that some of our clients replying to default jira email (jira@<company>.atlassian.net) when they get notified about task changes. In my opinion, there is just t...

• Question
• cloud
• jira-service-management

I have a requirement where in we need to add comments automatically based on the agent workload. I.e when there are more number of tickets raised in a request type in a short period of time let's we...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello everyone, we are having a problem with missing issue description when function move is used. Meaning that it happens if we move issue to different project and even with issue type change in sa...

• Question
• cloud
• jira-service-management

Email notification of created issue isn't reaching assignee. How can I see the outgoing email logs for troubleshooting?

• Question
• cloud
• jira-service-management

Hi all, I know how to customize report and create different reports as a default function. I suppose we need to select one of the value in "Series" field when creating customized report, but I can...

• Question
• app
• cloud
• jira-service-management
• report

Hi, We are looking to capture specific downtime values on our P1's, so we are looking to add an additional field to our tickets. This field would need to be in an HH:MM format and has to be manual. ...

• Question
• jira-service-management
• jira-service-management-server
• server

We are using HubSpot as our CRM and with the new integration it seems it’s only possible to create or associate a JIRA issue from Hubspot. We are trying to move to JIRA ITSM to manage our support re...

• Question
• cloud
• jira-service-management

Is there a way we can increase font size of Folder names in Structure? (Other than Zoom)

• Question
• cloud
• jira-service-management