Community resources
Community resources
Community resources
Jira Service Management
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Hi to everybody, I'm new to Jira Service Management Tool and I'm configuring a service desk for our retail/logistic office. I would like to ask if somebody can help me: I would like t...
2,151 views 4 1 Deleted user June 10, 2021 -
Hi Team We are planning to migrate to High availability in AWS. presently we using JSD (Version 4.12.0) Data Center and DB is MySQL 5.7 . What is the Best Version for JSD and Jira and DB...
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Hi Team, We have bought Jira Service desk and Confluence. As Site Admin I also get to see on call which inturn redirects OpsGenie. I am able to create oncall schedule there. &nb...
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We are trying the Service Desk to manage out bugs and feature requests. We are now using a default workflow but even after the task/ issue is set to Done, such issues still show in the Open Issue (wi...
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Olá, Como configuro o fluxo de trabalho para o status ser alterado após a resposta do cliente através da Central de Ajuda?
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Olá, No JSM habilitei a Central de Ajuda para os clientes enviarem anexos nas solicitações. Porém, não consigo visualizar estes anexos na tarefa criada. Já revisei as configurações de anexos e apare...
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I have multiple help desk articles but when a customer clicks on them it says they are restricted from viewing.
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Is it possible to customize the fields that display on the Customers screen? We have a CRM plugin for Salesforce installed in Jira and want to display the customer code and account.
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I'm having a problem with a servicedesk (JSM) project where non-agents are getting internal comments sent to them in notification emails. I thought internal comments were only for agents, how is it ...
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On Jira Data Center 8.13.4 / Jira Service Management 4.15.0 While setting up my new service desk i would like to get rid of the Default Customer request types that have populated the newly created pr...
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I have Jira Service Management automation set up so that when a ticket is submitted, of a specific severity, an alert message is posted to a Slack channel. I have all the elements working except for ...
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The "Insight Post-Function" doesn't seem to link to the Insight built in to Jira Service Management. Is this no longer an option for Insight in workflows?
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So I created a Confluence and a Jira Service Management account and got my domain tsdconnect.atalasian.net All good. Next I wanted to add OpsGenie and no matter what route I go through it wa...
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Every Jira Service Management Project comes with an embeddable widget that is like a mini-portal and can be embedded any web page that you control. Customers can send requests from anywhere; no ...
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I would like to see a report that shows how busy certain days are by looking at the average number of tickets created per day of week over X period of days. I could do this in other tools but I...
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Hi guys, has anyone experience this. First approvers defined based on automation rule. 1. User raised a request at 10:28PM 2. First approver receives email notification at 12:18 AM Thanks
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In the issue type "Incident" i have a field "Linked major incidents". How can i add this field in the Issue type "Problem". Im using the ITIL template project.
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- jira-service-management
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Hi All, I am using the below API to add a customer in a specific project in JSD but there is no email trigger to that customer . https://serverIP/rest/servicedeskapi/servicedesk/projectkey/customer...
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Everything worked yesterday. We have a ticket on a customer portal so that people can report a problem. Today when we tried to use a ticket it won't allow us to create it. We are getting an error mes...
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Dear Team I have some request from my team 1. If any app in JIRA who will provide some request from others without register 2. If Yes, please kindly suggest us, and please inform us about pricin...
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- jira-service-desk
- jira-service-management
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Please share your experience of what solutions exist for integrating Jira Server / Data Center instances with external IT infrastructure monitoring systems. I know that the cloud version of Opsgenie...
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Hello dear community, We work a lot with the notifications messages in the right top corner. Now it seems like Jira updates this and we cant delete any notifications anymore. Only mark them a...
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Hi guys, What's the best way to show Contact details from Hubspot in Jira Service Desk? I am looking to find the contact in Hubspot using the requestor email from Jira and then show the contact deta...
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Hi All, How can we enable 2FA in JIRA Service Management data center version ?
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How can tickets raised via email be auto-assigned to an agent? The scenario is in a case where I have multiple agents in my Service Desk Projects, each resolving different types of requests.
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