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Portal do cliente e acesso a base de conhecimento

Ariane Rocha
Ariane Rocha
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July 20, 2021

Boa Tarde. É possível criar um projeto de serviço que servirá para ser uma central de ajuda e delimitar artigos a cliente específicos?  Por exemplo, quero atender 20 empresas no suporte interno, mas o conteúdo entre elas na base de conhecimento deverá ser especifico a cada grupo de cliente. É possível fazer isso?

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Jack Brickey
Jack Brickey
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July 20, 2021

infelizmente, os artigos da base de conhecimento são configurados por projeto, não por organização. aqui está um artigo que pode ser útil - manage-knowledge-base-permissions-from-your-service-project 

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Ariane Rocha
Ariane Rocha
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July 21, 2021

A que pena. Mas, muito obrigada por sua ajuda. Irei acessar este conteúdo.

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Jira Service Management
Jira Service Management
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