Queues in JSM- All open tickets

[albert_pinto]

I have added a new field "Organizations" to the All open tickets queue listing in JSM like this. However, I cannot click up arrow or down arrow to sort the Organizations column. Could anyone clarify why this is the case and if I can fix it ?

[Joseph Chung Yin · Accepted solution]

@albert_pinto -

Unfortunately, the field Organization is not sortable, that's why it's not possible to sort it on the Queue or using JQL.

I would recommend you to add yourself as a watcher on the following enhancement request - 

• Field Organization is not sortable in a JQL

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[albert_pinto]

Thank you Joseph, appreciate your timely response !